Our submission demonstrates our aim of achieving excellence by innovation, attention to detail and getting things right first time. We have overcome many challenges and changes in the past 12 months but through our strong team ethos and spirit, we have continued to perform to an outstanding standard.
We have worked hard to deliver a quality service which is focused on providing end-to-end resolution at the first and earliest point of contact; thereby ensuring maximum value for money for the council and community. We are determined our team will not stand still and we continue to demonstrate excellence in delivering a high performing revenues service by looking for and implementing improvements in our processes to support our commitment to providing a high quality customer service.
Above all, the hard work and dedication of the team has resulted in an ever improving service delivered more accurately and efficiently.