Broadland DC

 

Broadland District Council’s Revenues Team is a close knit group, supportive of each other and proud of the service we deliver. We don’t operate a call centre; our residents get straight through to experts in our team. This enables us to provide a high quality service, keeping backlogs to a minimum and eliminating hand-offs.

We lead the way in how we operate local discounts and we use technology to add capacity and give residents options that suit them. We have a large number of e-billers and direct debit customers who benefit from a wide choice of payment options. Good collection rates and performance are important to us, but our aim is to identify the root cause of a customer’s problems and provide the help they really need.

Our real strength is in our team members who we feel embody the best that local government has to offer.

 


IRRV 5th Floor, Northumberland House, 303-306 High Holborn, London, WC1V 7JZ
+44 (0) 207 831 35 05