JBW is a trusted partner to local authorities and a market-leading innovator in the recovery of unpaid penalties and council debt.
Our mission is to improve the image of the enforcement industry through ethical management and governance. This has been a key driver in building successful partnerships with our clients, enhancing their reputation and delivering high collection rates, compliantly. We are, first and foremost, a Person centerd agency. By blending the most highly trained agents in the industry with our industry-leading, debtor-centric case-management system, we provide year-on-year recovery improvements to our clients.
Intelligent engagement ensures that we provide a proportionate, consistent approach, with an emphasis on compliance stage collections, minimising costs and distress for debtors. Proactive performance monitoring and advanced tracing, mean we make informed decisions at each stage of the process, minimising complaints, maximising collections and consistently meeting our client’s expectations.