Phoenix Commercial Collections


Very few people choose not to pay their bills and wait for the involvement of enforcement agents. For those that do, they need a robust response, but for those that don’t, it is important all partners find opportunities to understand customers’ circumstances and ensure a more holistic approach to addressing debt.

Phoenix understands we have a duty of care to these customers, and are in an ideal position to coordinate appropriate support from all stakeholders, including creditors and the advice sector.

Innovations such as our online budgeting calculator, which helps develop a straightforward action plan, and training initiatives such as Money Advice Workshops, which aim to prevent young people from falling into debt in the first place, have helped our customers begin to take control of their debt, while ensuring that our local authority clients are receiving the funds needed to maintain frontline public services.


IRRV 5th Floor, Northumberland House, 303-306 High Holborn, London, WC1V 7JZ
+44 (0) 207 831 35 05