The IRRV
Annual Conference and Exhibition

6 to 8 October 2021, Telford International Centre

Welcome from the IRRV National President, Andrew Hetherton

Tell me more

ABOUT THE EVENT

One of the largest events in the Local Government calendar, The IRRV Annual Conference is an opportunity for practitioners to gather together and discuss the major issues affecting the profession. The IRRV Annual Conference is always accompanied by an Exhibition that will, as ever, display excellence in the provision of services to our market place. All this culminating in the prestigious IRRV Annual Performance Awards Gala Dinner.

Get Connected

Meet all the biggest suppliers and innovators in the field at this year's exhibition. Showcasing the latest technology and offering the very best expert advice.

BE INFORMED

Four professional streams full of up to the minute sessions presented by leading industry professionals. Catering for professionals within revenues, rating, collection and enforcement, valuation, fraud and welfare benefits.

STAY REFRESHED

Don't worry, we've thought of everything; regular refreshment breaks and lunch are provided free of charge so you won't have to miss a thing.

KEEP UPDATED

All the content from all the major sessions will be provided to you in e-format after the event for you to reference at your convenience.

CELEBRATE EXCELLENCE

Come together and celebrate the achiements and hard work that takes place within the industry at the IRRV Performance awards and Gala Dinner

ANNUAL CONFERENCE PROGRAMME

Three days and four streams of informative, topical presentations and discussions delivered by experienced industry specialists.

09:00

Registration

09:55

Conference Opening

Cllr Amrik Jhawar, Mayor of Borough of Telford and Wrekin

10:00

Presidential Address

Andrew Hetherton, President, IRRV

10:30

A Post Pandemic United Kingdom - An Economic Report

Professor Tony Travers, Department of Government, London School of Economics and Political Science (LSE)

11:00

Data Sharing, Fraud and the cabinet Office

Michael Sowerby, Head of Debt and Fraud Data Sharing, Cabinet Office

Art Mitchells-Urwin, Cabinet Office

11:30

Exhibition Opens

Andrew Hetherton, President, IRRV

12:00

Lunch Break

13:00

Options for Reforming the Domestic Property Tax

Alistair Townsend, Senior Vice President, IRRV

13:30

Identifying the Correct Non Domestic Ratepayer - A Review of Rating Principles in Light of recent Case Law

Alex Worthington, Barrister, Greenhalgh Kerr

14:00

Refreshment Break

14:30

Transforming the Valuation Office Agency

Alan Colston, Chief Valuer, Valuation Office Agency

15:00

The Long Term Impact of Covid-19 on Poverty - How to Use Data to Better Predict and Identify Financially Vulnerable Citizens

Dr Thomas Chalk, Managing Principal Consultant for Data Services, Capita

15:30

The Enforcement Conduct Authority

Carole Kenney, President, CIVEA

16:30

Wine Reception in the Exhibition Hall

17:30

AGM

08:30

Registration and Exhibition Opens

09:00

Public Money - Why Business Cases Need to be Business-Like

Sean Langley, Senior Consultant, CPC Project Services LLP

09:30

The Day-to-Day Impact of Covid-19 on the Future of the Collection Process

Daniel Pearce, Head of Service Development and Sales, Telesolutions Ltd.

10:00

The Need to Have Greater Understanding of the Circumstances of Council Tax Customers in Arrears to Improve Recovery

Mark Fearn, Systems Lead, Walsall BC

10:30

Refreshment Break

11:00

Is a Managed Single View of Debt Now a Reality

Charlotte Acutt, Income Operations Manager, Southwark LBC

11:30

Breathing Space Has Highlighted Differences in Debt Advice Provision

Helen Addis, Social Responsibility and Customer Welfare Manager, Bristow and Sutor

12:00

Empowering Engagement: An Ethical and Effective Future for the Collection of Council Tax From a Behavioural Insights, Data Science and Technological Lens

Steven Johnson, CEO at Considered and Behavioural Insights Adviser for Voicescape

12:30

Lunch Break

14:00

How to Use Digital to Boost Your Collection Performance

Russell Robinson, Principal Consultant and Digital Specialist, ARUM

Forid Meah, Lead Consultant, Local Government, ARUM

14:30

Enforcement in the Year 2030

Sarah Naylor, Sales Director, Dukes Bailiffs Ltd

15:00

Refreshment Break

15:30

Setting the Benchmark - Understanding the Art of the Possible

John O'Neill, Solution & Innovation Director, Liberata

16:00

The Flexibility and Added Value of External Enforcement

Steve Brockington Brown, Client Development Director, Marston Recovery

16:30

Where are the Revenues Robots?

Darren Walklate, Divisional Managing Director Platform Services, CIVICA

17:00

End of Sessions

18:45

Drinks Reception

19:30

Performance Awards Gala Dinner

08:30

Registration and Exhibition Opens

09:00

Making the Most of Universal Credit (and its Data)

Deven Ghelani, CEO, Policy in Practice

Sam Tims, Senior Policy Analyst, Policy in Practice

09:30

The Haringey Redesign of the Council Tax Reduction Scheme

David Graaff, Head of Service Delivery, Haringey LBC

10:00

Preventing Homelessness - A Welfare Approach

Paula Doherty, Head of Welfare and Benefit Services, Dumfries and Galloway C

10:30

Refreshment Break

11:00

How Administrative Data Fights Food Poverty

Ellie Kershaw, Tackling Poverty Programme Delivery Manager, Tower Hamlets LBC

Louise Murphy, Senior Policy & Data Analyst, Policy in Practice

11:30

The Challenge of Housing Benefit in the Pandemic

Clare Elliott, Deputy Director, DWP

12:00

Getting the Right Balance of Internal LA Support and External Debt Advice Support for Those in Financial Difficulty

Kevin Shaw, Senior Creditor Strategy Manager, Money & Pensions Service

Lois Anderson, Southwark LBC

12:30

Lunch Break

14:00

A Welfare Journey to Supporting People Out of Debt, is it Our Responsibility or Yours?

Julie Smethurst, Client Partnership Manager, Dukes Bailiffs Ltd

14:35

Revenues and Benefits Delivery in the Future

Damian Lewis, Chief Technical Officer, Team Netsol

15:15

Refreshment Break

15:45

One Council's Response to the End of Covid-19 Support

Dawn Cove, Head of Benefits, Redbridge LBC

Alex Clegg, Policy & Data Analyst, Policy in Practice

16:15

HBAA - A Review

Ed Bowen, Housing Benefit Technical Manager, Runnymede DC

16:45

End of Sessions

18:45

Drinks Reception

19:30

Performance Awards Gala Dinner

08:30

Registration and Exhibition Opens

09:00

Is the Balance Between Council Tax & Business Rates Correct?

Christopher Grose, Director – Business Rates, Hartnell Taylor Cook

09:30

The Role of the Valuation Tribunal in a Modernised Rating System

Lee Anderson, Valuation Tribunal Service

10:00

Non Domestic Rate Update

John Berry, Director for Property Professional Services, Chief Valuer Group

10:30

Refreshment Break

11:00

The Fundamental Review of the Rating System - A Panel Discussion

Andrew Hetherton, President, IRRV

Simon Green, Chair IRRV Valuation faculty, Partner Gerald Eve LLP

Carla-Maria Heath, Junior Vice President, Chair IRRV Local Taxation and Revenues Faculty

12:00

Is the Time Up for Transition in its Present Form!

Gordon Heath, Rating Consultant & Past President, IRRV

12:30

Lunch Break

14:00

A Non Domestic Rate Update from Govenment

Nick Cooper, Valuation and Policy Advisor, Non-Domestic Rates, MHCLG

14:35

The Challenges Facing the Rating Surveyor Over the Next Five Years

Paul Sanderson, President, IPTI

15:15

Refreshment Break

15:45

The Impact of Covid-19 on the Future of Proprty Tax and Revenue Administration

Hannah Sutcliffe, Virtual Rating Team Manager, Analyse Local

16:15

The Role of the Expert Witness and the Role of the Advocate at Valaution Tribunal

Paul Dalling, National Valuation Lead, Commercial Team, NVU, Chief Valuer Group, Valuation Offiec Agency

16:45

End of Sessions

18:45

Drinks Reception

19:30

Performance Awards Gala Dinner

08:30

Registration and Exhibition Opens

09:00

Fighting Benefit Fraud and Error - Winning or Losing the Battle?

John Giblin & Alan Sullivan, Management Consultants, Giblin & Sullivan Ltd

09:30

COVID Grants and Reliefs – Recipe for Fraud and Abuse

Kevin Stewart, Business Unit Leader Revenues & Beneifts, Mid Sussex DC

John Stalley, Senior Investigations Officer, Wealden DC

10:00

It's not all About Fraud, You Know! - A Discussion on the Role of a Fully Integrated Corporate Investigated Corporate Investigation Team in a Modern Local Authority

Mike Neumann, Managing Director, ITS Training (UK) Ltd

10:30

Refreshment Break

11:15

Using Covid Friendly Tech to Maximise Income From Property Inspections

Simon Rosser, Head of Revenues, benefits and fraud, Reigate and Banstead DC

11:50

The Role of GDPR in the Fight Against Fraud

Ibrahim Hasan, Solicitor, ACT Now Training

12:30

Lunch Break

14:00

Debt Recovery and Collection After Covid

Steve Black Business Development Manager, LoCTA

14:35

How to Manage the Risk of Fraud in Government Grant Making

Markus J Becker, Digital Growth Director, CAPITA

15:15

Refreshment Break

15:45

Business Rates Avoidance - A UK Supreme Court Success for Councils

Matthew Whyatt, Solicitor / Director, ASW Solicitors

16:15

Covid Grant Impact 2021 2022 - On Post Assurance Resources

Darren Kelk, Managing Director, Ascendant Solutions Ltd

16:45

End of Sessions

18:45

Drinks Reception

19:30

Performance Awards Gala Dinner

08:30

Registration and Exhibition Opens

09:30

Introduction

Sue Williams-Lee, Head of Educational Services, IRRV

09:40

Careers Advice and Guidance

David Magor, CEO, IRRV

10:05

Health, Well-Being and Welfare - Top Tips

Maureen Deary, Specialist Advisor and Ofstead Inspector

10:35

Q&A Interview with Mentors and Successful Learners

Dee Fergus, Qualifications and Development Officer, IRRV

Sophie Ambelas, Apprenticeship Administration Officer, IRRV

10:55

Refershment Break

11:10

Staying Safe Online

Roger Bowen, Apprenticeship Tutor, IRRV

Adam Fairclough, Apprenticeship Tutor, IRRV

11:30

End Point Assessment - The Final Stage of the Journey

Melissa Oliver, Apprenticeship Tutor and EPA Lead, IRRV

Edward Kierle, L7D Officer, South West Councils, End Point Assessment Organisation

12:15

Closing Comments

Gary Watson, Deputy CEO, IRRV

09:30

Refreshments

10:00

Managing the Delivery of Revenues and Benefits Services in a Post Pandemic World

Chair

Nick rowe, Assistant Director of Finance - Local Tax and Accounts Receivable, Ealing LBC

Panel

Louise Freeth, Head of revenues, Benefits, Library and Resident Services, Windsor RBC

Zoe Kent, Revenues and Benefits Manager, Swale DC

Allan Clark, Head of finanace: Exchequer, Barnet LBC

Jim McCafferty, Project Manager, Richmondshire DC

11:30

Open Forum

12:00

Close of Conference

TELFORD INTERNATIONAL CENTRE

TELFORD

A central location with excellent road and rail links together with great facilities Telford is a choice that suits everyone.

EXHIBITION AND SPONSORSHIP

A key feature of IRRV Annual Conference is the exhibition, which in recent years has grown substantially in both number and range of stands, providing delegates with the opportunity to visit companies specialising in many areas of interest. Exhibiting at IRRV Events provides a comprehensive marketing opportunity to access an audience of qualified professionals across all fields of the Institute. Stands are sold on a first come first serve basis so potential exhibitors are advised to book as soon as possible to avoid disappointment.

Book your stand
Sponsorship opportunities
Who's exhibiting
To find out about sponsorship opportunities please visit IRRV Sponsorship. Alternatively, please contact Clelia Abrams, Sales and Advertising Officer on sales@irrv.org.uk

HOW MUCH TO ATTEND

SINGLE DAY PASS

NON COMMERCIAL

IRRV Individual Member
£215
Organisational/Forum Subscriber
£245
Non Member
£275

*Prices exclude vat

SINGLE DAY PASS

COMMERCIAL

IRRV Individual Member
£440
Organisational/Forum Subscriber
£470
Non Member
£500

*Prices exclude vat

FULL PASS

Includes Gala Dinner
NON COMMERCIAL

IRRV Individual Member
£495
Organisational/Forum Subscriber
£535
Non Member
£585

*Prices exclude vat

FULL PASS

Includes Gala Dinner
COMMERCIAL

IRRV Individual Member
£755
Organisational/Forum Subscriber
£795
Non Member
£835

*Prices exclude vat

IRRV PERFORMANCE AWARDS

The 2021 Performance Awards Scheme looks to build upon the successful schemes of recent years. There are nine categories in 2021; three ‘Team’ and six ‘Excellence’. The on-going changes faced by the profession brought about by the Covid-19 pandemic are reflected in the criteria for each category.
For more information please click here

Places are limited to this event however priority will be given to finalists, sponsors, exhibitors and delegates until the 1st September. After this date bookings will be opened up to those not supporting the event. If attendance to the dinner is not included in the pass(es) that you have booked, but you would like to attend this event, then please contact conference@irrv.org.uk price is quoted upon application.

SPECIAL OFFERS

Special Offer
  • Book three passes for the price of two.*
  • Complimentary exhibition only passes available to all non commercial organisations.
  • Discounted rates for Forum/Organisational membership subscribers with further discounts to all Individual IRRV members.

*Cheapest pass free. This discount will only be made available to delegates attending from the same organisation. Bookings must be made at the same time. At least one of the delegates must be a member of the institute in order to receive this discount or alternatively if the organisation subscribes to the Forum or Benefits Advisory Service then they will also be able to receive the discount.
**If you would like to be considered for a pass, please email your request to conference@irrv.org.ukPlease note these passes are only available to employees from non commercial companies and applications are considered on a case by case basis.

A BIT MORE INFO

  • All full conference passes include access to all days and all professional streams. Full conference passes also include a seat at the IRRV Performance Awards Gala Dinner and access to the exhibition.
    Day passes allow access to all sessions and if applicable all streams on the given day along with access to the exhibition.
    Retired member Pass allows complementary access to all sessions and the exhibition, It does not include the Awards Dinner.
    No delegate/exhibitor pass includes accommodation. Any enquiries on Delegate Fees should be addressed to conference@irrv.org.uk

  • Non commercial rates are available only to non commercial companies such as governmental organisations, charitable organisations and non profit organisations. Commercial rates should be selected where an organisation does not fit into any of the above.

  • There are numorous hotels within a short drive of the conference centre. Once you have booked your delegate place you can request an accomodation form to be sent to you by emailing conference@irrv.org.uk . Accommodation bookings will be overseen by EventLinks Telford and are not in any way connected to the IRRV.

  • Delegates attending the event should collect their badges from the Registration Desk located in the foyer. Passes can only be used by the person whose name is printed on the badge. If a person is found to be using the badge of another person, they will be asked to leave the event. This will jeopardise attendance for that delegate at future IRRV events. Exhibitors attending the event should collect their badges from the Help Desk located in the exhibition. Passes can only be used by the person whose name is printed on the badge. If a person is found to be using the badge of another person, they will be asked to leave the exhibition. This will jeopardise attendance for that exhibitor at future IRRV events

  • If you would like to book your place at the this year Annual Conference please click 'Buy Tickets' at the top of this page. Please note in order for your booking to be processed you must have a purchase order number. Enquiries can be made by email conference@irrv.org.uk or by telephone 020 7691 8987.

  • PROGRAMME CHANGES AND CANCELLATION / RESCHEDULING OF EVENTS
    The Institute will make every effort to give delegates as much notice as possible of any programme changes or the cancellation/re-scheduling of an event. However, it does reserve the right to make changes to advertised programmes and to cancel/re-schedule events. In the unlikely event of an event being cancelled/re-scheduled, either a full refund will be made or alternatively, any fee paid will be credited against a future booking. The Institute will not be liable for any travel and/or accommodation costs incurred by the attendee should an event be cancelled/re-scheduled.
    VAT RECEIPTS
    On receipt of the registration form with purchase order number the IRRV will issue a receipted VAT invoice at the prevailing rate. Payment must be received in advance of the event. The Institute reserves the right to refuse admission where delegate fees have not been paid.
    CANCELLATIONS
    Cancellations made 1 month before the meeting will be subject to an administration charge of 50% of the fee plus VAT. Cancellations after this date are liable for the full registration fee. A substitute delegate is welcome at any time at no extra charge.