Birmingham City Council


Summary of Submission

Taking the team to the top

The Supported Exempt Accommodation Team (SEAT) is a specialist team that sits within the remit of the Benefit service in Birmingham City Council.

This transformative team was designed to support partners in improving standards and addressing issues; protecting elements of the service’s vulnerable citizens and identifying poor and rouge landlords.

The focus is delivering excellence in our services with the highest desire to gain total customer satisfaction, confidence, and enthusiasm. We aspire to build reliability, trust, and rapport through honesty and integrity to ensure healthy long-term alliances

We have applied lean processes, redesigned work priorities to align with the council’s core values, adapted smarter ways of working, and as a result to date be have recovered over £3 million in overpayments.

Being an IRRV winner would be a positive way for us to celebrate our achievements.


IRRV, 167 - 169 Great Portland Street, 5th Floor, London, W1W 5PF
+44 (0) 207 831 35 05