North Norfolk District Council


Summary of Submission

North Norfolk District Council (NNDC) created a process to pay the correct business grant to local businesses as quickly as possible as part of the governments wider covid19 support.

This innovation needed a new process that saw new techniques being used and was designed and delivered internally at the start of lockdown with over 90% of NNDC staff commencing new homeworking arrangements. This work represents a monumental effort by a small team of key staff who have designed, programmed and implemented the online system within current resources enabling fast payments to deliver support when it was needed.

Our small cross-departmental grants team paid over £55m Covid-19 business grants to in excess of 5,000 local businesses as part of the first tranche of business support, £50m of which was between April to May 2020. This process enabled NNDC to successfully pay over £120m in 28,000 grants payments to local businesses.


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