IRRV

Performance awards 2021

Celebrating Excellence Together

ABOUT THE EVENT

The 2021 Performance Awards Scheme looks to build upon the successful schemes of recent years. There are nine categories in 2021; three ‘Team’ and six ‘Excellence’. The on-going changes faced by the profession brought about by the Covid-19 pandemic are reflected in the criteria for each category.

Entries were welcomed from organisations in both the public and private sector. This includes organisations that are working together. The shortlist of Finalists has been compiled and can be viewed below.

A key element of the IRRV awards has always been the inspection process. In the past, short-listed organisations received a visit from an Inspection Team, drawn from distinguished experts within the profession.

This year, the inspection process will be conducted virtually in August / September, with finalists facilitating the inspection. An Inspection Team will be invited to the virtual meeting who will then produce a report for the Awards Panel.

The Awards Panel will select a winner in each category. In addition, they may also decide to recognise other finalists as being ‘Highly Commended’.

The Performance Awards Gala Dinner (when the winners in each category will be announced and trophies presented) is to be held during the IRRV Annual Conference on Thursday, 7 October 2021.

Organisations selected as a finalist will receive one complimentary place to attend the Annual Conference (including the Gala Dinner). An organisation short-listed in more than one category, will receive a further complimentary place, for each additional category.

The virtual awards village will be held on the IRRV web site. This will include a summary of the submissions from each finalist. Details of awards schemes from previous years can also be found on the IRRV web site.


Performance Awards 2021 Presentation Video

This Year's Host and Entertaintment

Madhen



Madhen are widely regarded as the best party band in the UK!
They have carved an enviable industry-wide reputation for delivering high-energy, edgy performances in a unique and unparalleled style. From corporate events and product launches to film premieres and even Royal Weddings…Madhen rocks the party!
With a global reputation second to none Madhen are party band perfection!
“You simply can’t take a party band further than you guys have. You have taken it to an art form and are simply the masters of what you do”
Dan Britten : A&R Europe – Kobalt Music Group
For more Info visit Madhen

Host

This year's host will be confirmed soon.

IRRV Performance Awards Finalists

EXCELLENCE AWARDS

Excellence in Counter Fraud
• Durham County Council
• London Borough of Hackney
• Oxford City Council

Excellence in Education & Staff Development
• East Riding of Yorkshire Council
• Folkestone & Hythe District Council
• IRRV Scottish Association

Excellence in Innovation (Operational)
• Arum in partnership with Barnsley Metropolitan Borough Council
• Middlesbrough Council in partnership with Voicescape
• Walsall Borough Council in partnership with Eastbourne Borough Council and Lewes District Council working in conjunction with Ascendant

Excellence in Innovation (Service Delivery)
• Argyll & Bute Council
• London Borough of Hackney
• North Norfolk District Council
• Renfrewshire Council
• London Borough of Tower Hamlets

Excellence in Innovation (Technology)
• Just
• London Borough of Waltham Forest and D4S DigiStaff
• Salford City Council

Excellence in Partnership Working
• Bristow & Sutor
• Dukes Bailiffs Limited and Mid-Sussex DC
• London Borough of Enfield
• Oxford City Council and Reigate & Banstead Borough Council
• London Borough of Waltham Forest and D4S Digistaff
• Walsall Borough Council in partnership with Eastbourne Borough Council and Lewes District Council working in conjunction with Ascendant

Excellence in Social Inclusion
• CDER Group
• Folkestone & Hythe District Council
• London Borough of Haringey
• Mid Sussex District Council and TellJo

TEAM AWARDS

Revenues Team of the Year
• Barnsley Metropolitan Borough Council
• Folkestone & Hythe District Council
• London Borough of Hammersmith & Fulham
• Salford City Council
• Walsall Council
• Wigan Council

Benefits & Welfare Reform Team of the Year
• Birmingham City Council
• Dumfries & Galloway Council
• Folkestone & Hythe District Council
• Liberata and North Somerset Council
• Reventus Limited

Most Improved Team of the Year
• Barnsley Metropolitan Borough Council
• Birmingham City Council
• East Riding of Yorkshire Council
• Leicester City Council and Civica
• London Borough of Redbridge
• Runnymede Borough Council


Awards Panel And Key Dates

Awards Panel

Andrew Hetherton MRICS IRRV (Hons)
Chair of the Performance Awards Panel and President of the IRRV
Louise Freeth FIRRV MCMI
Immediate Past President of the IRRV
Alistair Townsend FIRRV CMgr MCMI
Senior Vice President of the IRRV
Richard Harbord M.Phil CPFA FCCA IRRV (Hons) FCMI FMIS MIMC FRSA
Past President of the IRRV and Chair of IRRV Policy & Resources Committee
Nick Rowe IRRV (Hons)
IRRV Portfolio Holder for Commercial Services
David Magor OBE IRRV (Hons)
Chief Executive of the IRRV and Past President of the IRRV
Gary Watson IRRV (Hons)
Deputy Chief Executive of the IRRV, Performance Awards Coordinator
and Past President of the IRRV

Key Dates

August and September 2021
Virtual Inspections
Thursday, 7 October 2021
Performance Awards Gala Dinner

Team Awards

Revenues

The Awards Panel will be looking for organisations to demonstrate they are raising the standards of service to achieve high levels of performance, customer satisfaction and effective administrative procedures in revenues (i.e. council tax, non-domestic rate, sundry debts etc.). There will need to be evidence of excellence in delivery and a customer focused service.

Benefits and Welfare Reform

The Awards Panel will be looking for organisations to demonstrate they are raising the standards of service to achieve high levels of performance, customer satisfaction and effective administrative procedures in all aspects of benefits and welfare reform. There will need to be evidence of excellence in delivery and a customer focused service.

Most Improved

The Awards Panel will be looking for organisations to demonstrate they have obtained an improvement across one (or more) service areas in the past three years. There will need to be evidence of how this has been achieved and that the improvement can be maintained.
Criteria for Each Category
Click on the category of your choice below to view a PDF of the criteria:

TEAM AWARDS

Revenues

Benefits and Welfare Reform

Most Improved

Excellence Awards

Counter Fraud

The Awards Panel will be looking for organisations to demonstrate they have excelled in the area of counter fraud. There will need to be evidence of high performance that has secured a measurable impact on fraud prevention and / or detection.

Education and Staff Development

The Awards Panel will be looking for organisations to demonstrate they have excelled in the area of education and staff development. There will need to be evidence of new approaches, which have improved individual performance, as well as contributing to organisational success. Innovation

The Awards Panel will be looking for organisations to demonstrate they have been innovative in implementing projects, products or procedures. This could be in the field of I.T., a partnership or change in working practice that has been adopted and implemented within the organisation.

Partnership Working

The Awards Panel will be looking for organisations to demonstrate they have entered in to a partnership (i.e. a shared service) that has enhanced the level of service provided and achieved measurable savings. There will need to be evidence of why the partnership was implemented and how it has since developed.

Social Inclusion

The Awards Panel will be looking for organisations to demonstrate they have excelled in the area of social inclusion. There will need to be evidence of leading edge approaches to the delivery of social inclusion policies, which have improved the life of those experiencing poverty or deprivation.

Criteria for Each Category
Click on the category of your choice below to view a PDF of the criteria:

EXCELLENCE AWARDS

Counter Fraud

Innovation

Partnership Working

Social Inclusion

Education & Staff Development

FURTHER INFORMATION

  • Inspections will be conducted virtually and facilitated by the organisation.

    Organisations short-listed in more than one category, have the opportunity for their virtual inspection to be combined and carried out on the same day.

    Virtual Inspections in any one category will not last more than 2 hours.

    A short-listed organisation will be expected to make a presentation of no more than 1 hour and should allow up-to 30 minutes for any questions from the Inspection Team.

    An Inspection Team would welcome the opportunity to meet with those that have contributed to the organisations achievement (i.e. staff, internal / external parties etc.).

    Additional documentation can be provided by the organisation prior to, during or after their inspection, to support their submission.

    Following the virtual inspection, an inspection team will produce a comprehensive report, that is then submitted to the Awards Panel, who ultimately take the final decisions in each category.

    All short-listed organisations will be entitled to request feedback on their submission(s), following the Gala Dinner.

  • To view the previous awards please click on a link below.

  • All enquiries on the Performance Awards should be addressed to the Performance Awards Co-ordinator, Gary L Watson IRRV (Hons); his contact details are:-

    Address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF
    Telephone: 0207 691 8988
    Mobile: 07887 804177
    E-Mail: gary.watson@irrv.org.uk

If you have any questions, please do not hesitate to contact gary.watson@irrv.org.uk