IRRV Directory

The IRRV

Billions of data points are transforming the performance of assets across the globe. It’s critical to harness the power of this data. You need on-demand intelligence that empowers you to act.

Traditional solutions serve up disconnected data. This makes it (almost) impossible to get a clear picture of the property landscape. Which is where Altus Group comes in. Our mission is to eliminate the motion blur in commercial real estate.

Trading since 2016 Ascendant Solutions Ltd have built an outstanding reputation in the public sector for the level of data we can provide.

We provide bespoke software solutions for local authorities.

Winners of the 2022 IRRV Excellence in innovation (Debt Management) award, and 2021 IRRV Excellence in innovation (operational).

Solutions with the ability to be tailored to the Local Authority’s needs.

With many platforms and services all to help Local Authorities collect revenues more effectively and with time saving functionality.

Bristow & Sutor is the leading UK Debt Resolution and Enforcement brand. A people-centric, high performing business, we focus on true ethical leadership providing unrivalled service excellence to the public and private sectors. We are innovative with technology, and analytical insights to achieve market-leading collection performance whilst ensuring the most vulnerable in our society and our clients reputations are protected.

A leading supplier in the Revenues & Benefits recruitment & consultancy industry.  The core team at BSS is ran by Revenues & Benefits professionals for Revenues & Benefits professionals. Who better to help onboard skilled officers via our temporary & permanent recruitment services.

As well as contractor and permanent recruitment, we provide a flexible resilience service, offering resources as and when you need them along with a vast range of consultancy services to include revenues training, service reviews, collection improvement plans, aged debt collection, subsidy maximisation reviews to the assessment of your housing benefit award accuracy reviews.

We offer a range of services relating to Non-
Domestic Rates including Business rates appeals,
historical business rates audit and empty rates
mitigation.

CAPA are in Independent Consultancy formed in 2003 with offices in London, Glasgow offering a range of services: lease restructuring, reviews, disposals, renewals, rent reviews and audits of business rates, property costs and service charges.

Acting with total integrity and never conflicted as only act for tenants, primarily in the retail and leisure sectors.

The dedicated business rates auditors are based in Glasgow and have deployed bespoke software to conduct forensic audits and mitigate expenditure. They look to identify any anomalies or errors before recovering any overspend for the client, boosting the overall returns, on a no-win, no-fee basis.

CFH is a leader in every channel of communication.

Across print & post, hybrid mail and digital delivery, our easy to use solutions have been created to deliver better outcomes for you and your residents.

We’ll work with you to find the perfect blend of our solutions, creating a unique multi-channel offering catered to your goals and budgets. Ensuring your critical communications are sent using the right channel, at the right time, to achieve the best outcomes.

We offer a complete range of business rates services delivered by a team of experts, with over 50 years of experience in the rating industry.

We liaise with the Valuation Office Agency to ensure our client’s properties have the correct rateable value. Our Accurates team liaise with local authorities to ensure the appropriate reliefs and exemptions are granted. Our clients can also outsource the administration and payment of their rates bills to our team.

We cover all sectors and have teams who work throughout the UK, strategically based in Belfast, Birmingham, Bristol, Leeds, Liverpool, London, Manchester, Scotland and Uxbridge.

Davies & Co are Chartered Surveyors specialise in advising clients on all aspects of farm and rural diversification, both commercial and leisure, to generate income , and mitigate costs , including business rates liabilities.

They offer advice on Planning, Land valuation, Business Rates- audits and appeals against levels of rateable values, grant applications, strategic planning enquiries, site promotions and development appraisals.

Davies & Co have extensive experience in advising rural business clients in the reduction of their business rates liabilities , and also ensuring local authorities Non Domestic Rates departments are kept informed of changes , and negotiating Liability orders with the council , subsequent attendance at magistrates court if required.

Destin Solutions is an award-winning data analytics and business intelligence solution provider, helping Councils unlock customer data held across different systems and departments by consolidating all datasets in a single, secure web portal. We specialise in supplying Local Authorities and Enforcement Agencies with technology that maximises revenue, optimises debt collection, identifies fraud and error and streamlines workflow processes.

Experts in unlocking hidden data we provide;

- The largest consolidated set of pooled ratepayer data in England
- The first ever automated missing commercial and domestic property finder
- Remote property inspection and workflow applications
- Debt reporting, financial insight and analytics
- Performance management dashboards

DigiStaff are one of the leading Intelligent Automation companies working with the Public Sector. With a strong focus in the Revenues & Benefits environment, we provide a fully managed service to deliver full, end to end automations that work right across the sector. By combining a number of technologies, we can provide automations that mimic Officers in far greater detail and automate tasks beyond those that traditional automations can do.

Established in 1993, Dukes is a privately-owned, family-run business.

Their authentic family culture enables them to provide an unrivalled personalised enforcement service for local authorities across England and Wales. With a focus on collaborative working, Dukes implement and invest in new initiatives and schemes to enhance customer service, improve collections, and achieve measurable success for Councils and their communities. 

Dukes provide a sustainable recovery service, supporting client's local economy; creating resilient communities, and protecting the environment.

Dunlop Heywood is a commercial property consultancy based in London, Manchester, Newcastle Upon Tyne, York, Belfast and Cardiff. The Dunlop Heywood team work with leading organisations across the private and public sectors delivering services tailored to client’s specific requirements.

Exacta Plc are the leading independent forensic rates auditors in the UK.

Rating Audit is a highly specialised service, based upon the transactional history of liabilities and a detailed knowledge of the complex UK Rating Laws and Regulations.

Our Analysts have over 28 years’ experience in working for Local Authorities and rates liability calculation.

Mindful Housing are a North West based registered charity providing supported housing solutions for vulnerable adults with mental health problems and/or learning disabilities so they may live successfully and safe in the community. Providing weekly support, our experienced and dedicated team of Housing Support Officers assist with any housing related issues to ensure that all our vulnerable service users are secure and happy in their own homes. Our service users receive the best possible support due to our highly skilled and efficient 24 Hour on call Maintenance Team, who create a safe and comfortable environment.

Navigating the complexities of rating can be a challenge for organisations. Lack of accurate information and specialist insight makes it difficult to manage liabilities. Inaccurate Rateable Values and reliefs contribute to unnecessary expenses, while non-compliance poses potential risks and legal issues. Ensuring accurate assessments is crucial. Our sector specialists ensure you have the right information for strategic decision-making.

Gerald Eve, a Newmark company, provides independent, intelligent and relevant advice based on detailed market knowledge and sector understanding. In addition to business rates services and valuation, our expertise includes capital markets, asset management, lease advisory, planning, building consultancy, and property management.

www.geraldeve.com/business-rates
www.geraldeve.com/valuation

We’re the UK’s largest dedicated business rates audit company. Our team of auditors and chartered surveyors are experts at recovering and reducing business rates for businesses of all sizes.

If we don't reach a positive outcome for clients, there is no fee to pay: so there is no risk, and businesses have everything to gain.

The experience of our team, powerful in-house software and relentless attention to detail ensure we continue to lead the way and maximise opportunities for our clients.

With a proven track record over many years, Hambury Tilmond is a reliable and trusted partner to Local Authorities and the public sector.

We provide a balanced and ethical Enforcement and Debt Collection Solution to our public sector partners.

Our Innovative strategies for the collection of recycled/returned cases, deemed uncollectable, has redefined collection rates for 2nd placement Council Tax recovery.

We provide Enforcement and Collection Services for Council Tax, NNDR, Parking, Sundry Debt, HBOP, FTA, Written Off Debts, Small Council Tax Balances and Legal Services, including Traveller Removal, Commercial Forfeiture and Process Serving.

Business to Business consultancy firm specialising in rating consultancy work. We have been trading for 5 years.

Analyse LOCAL provides tools and services to assist Councils with all aspects of Revenues work. These tools include forecasting losses to the rating list, ratebase maximisation and Council Tax assessment finding, Small Business Rates Relief audits and Business Rates advice and consultancy.

Analyse LOCAL is used by over half of all Councils in England and has successfully identified over £380m in additional rateable value. All services are also included in 3 procurement frameworks.

JTR Collections are a market leading, innovative, enforcement provider for local authorities across England & Wales.  Established in 2008, JTR strive to provide ethical debt collection practices for individual and local government clients including, but not limited to - Council Tax, Business Rates, Parking Penalty Charge Notices, Overpaid Housing Benefits, Former Tenant Arrears, Adult, Health and Social Care, High Court, and Sundry Debt. 

JTR's core company value is "Let’s Find A Way" and this message is promoted throughout the business.  Through innovation and technology JTR intends to disrupt the market and change the way enforcement agencies and their agents are perceived by the public, advice sector and those facing debt.

• Rating advice/Business Rate appeals
• Valuations for all purposes (Commercial and residential)
• Rent reviews
• Expert witness
• Compulsory purchase
• Lease renewals
• Defect reports
• Boundary issues
• Council Tax appeals

LHL Property Auditors Ltd have a team incorporating over 25 years of experience in identifying and securing refunds with respect to business rates charges. We are specialist analysts in identifying where Business Rates have been overpaid. We offer a professional service, dealing with the VOA or the Billing Authority to reduce rates liability on a commission only basis.

Find your debtors, identify fraud, and improve your debt recovery with the LoCTA Hub. With access to Local Authority data alongside national datasets, this is the Hub to help your Authority find both individuals and business debtors.

Covering the UK, the Hub allows both individual and batch tracing and is further enhanced by automated alerts, which indicate where investigation is required. With access to credit reference reports, the Hub provides everything Authorities need to trace individuals and businesses, identify fraud and recover debt.

Now LoCTA Limited is launching their new mobile app, LoCTA GO, to provide Authorities with instant verification of names and addresses for enforcement team members who work outside of the office.

LoCTA Hub and LoCTA GO – giving Authorities the power to protect the public purse.

LWE or London Warrant Enforcement is a civil enforcement agency established in 2002. LWE offers a full revenues collection service to Local Authorities from collecting sundry debts such as Housing Benefit overpayments and commercial waste arrears to enforcing Liability Orders for Council Tax, Business Rate and Business Improvement District Levies. Our clients range from Ealing Council, Kensington & Chelsea and the London Borough of Hounslow in west London to Spelthorne Borough Council in Surrey to Thurrock Council in Essex. We pride ourself on being a small, family run SME that provides a fully transparent, honest and ethical service.

Marston Holdings (Marston) is the UK’s largest judicial services group. We work on behalf of Her Majesty’s Revenue and Customs, Her Majesty’s Courts & Tribunals Service, the Legal Aid Agency, the Child Maintenance Group, Transport for London and 265 local authorities across the UK. We are also the largest provider of enforcement services to users of the High Court. We receive over 1.4m court orders per year, and recover over £300 million on behalf of taxpayers and individuals. Our performance, governance culture and ethical approach ensures confidence with our clients and transparent communication with customers.

Revenues and benefits software and services for leading performance.

We blend the latest tech with decades of business experience to create
smart solutions.

Our revenues and benefits experts work side by side with yours to
make light work of high caseloads.

By empowering your citizens, we help free your time to make things
easy for your customers. Enabling you to deliver vital support quickly
and collect revenue fairly.

The more we do, the more you can do for others.
And together, we can make a world of difference.

Newlyn plc has been setting the standards since its formation and has achieved excellent results on behalf of our clients with our inspirational management team and committed workforce - our expanding client base is testament to this.  Newlyn has outperformed its competitors in terms of collection and service delivery which we are very proud of.  To find out more, why not visit us on Stand 35 or maybe you might like to meet Julia our taro reader to see what the future holds. Alternatively please contact:

For the South: Helen Curtis on 07931 811 314 hcurtis@newlynplc.co.uk 

For the North: Lauren Appleby  07931 811088 lappleby@newlynplc.co.uk

Revenues & Benefits, part of the Finance and Resources Directorate.

Revenues and Benefits provide customer and financial services to the residents and businesses of Portsmouth and is part of the wider Finance and Resources Directorate. The Local Taxation team manages the billing and collection of Council tax and non-domestic rates.

Reventus is a privately owned, family run company who work in close partnership with local authorities and the debt advice sector to provide tracing, debt collection and enforcement services nationwide. 

Over the last 10 years we have built a reputation as a leading provider of ethical and accountable enforcement services. We now partner with 6 London Authorities and at the forefront of our collection infrastructure is eTrace® our sophisticated ‘Trace & Collect’ platform accredited with BSI ISO9001:2015. eTrace® was launched in 2016 to provide local authorities with a no cost, leading edge data intelligence solution to collect the dormant revenue that remains on local authority ledgers. Our first-to-market tracing platform ensures every recovery decision we make is from a position of knowledge and we have now collected in excess of £12m for one London partner to date. eTrace® is now embedded within all collection processes to enhance our collection capability and guarantee we collect more at the Compliance and Enforcement stages than all of our competitors.

Ross & Roberts is one of the UK's leading civil enforcement service providers. Through their network of local connections, they provide a flexible, completely bespoke service to local authorities and businesses across the country. Founded in 1997 with a simple vision to earn the respect of the industry and the trust of their clients by doing the right thing, everytime. Almost 20 years later, Ross & Roberts are proud of their reputation for handling collections sensitively but professionally and always treating people as people, while achieving the best possible results for their clients.

Commercial Real Estate Consultants and Lease Advisory, specialising in  Lease Renewals, Rent Reviews, Rating Consultancy and Expert Witness Work.

Voicescape helps councils to collect with care and build trust with their community.

The sheer volume of arrears cases often means little time for any personalisation or discretion. With Voicescape, local authorities can operate in a more ethical and supportive way, allowing officers to focus on the people, not just the debt. A more ethical approach reduces escalations, improves resident engagement, and eases demand on other council services.

We specialise in helping local authorities recover debts. We understand that unpaid debts restrict the ability of local authorities to deliver essential services for their residents. We help them ensure that the majority who pay, do not have to subsidise the small minority who do not pay. We engage quickly and non-intrusively with customers, to achieve an early resolution, by means of a full payment or reasonable regular payments.