Buckinghamshire Council

Summary of Submission

Buckinghamshire Council Revenues & Benefits team has achieved remarkable outcomes since their formation in April 2020 and continue to deliver year-on-year innovations. From delivering a single system from four legacy systems in 2022, to embracing new ideas and technologies, introducing a chat bot, SMS recovery text messaging, housing benefit overpayments attachment of earnings robotics and deploying the NEC campaigns module to deliver SPD reviews, the team has proven itself to be innovative, adaptable, and effective both in performance but also in the service provided to residents. The team have delivered excellent collection rates and exceeded their ambitious targets. These innovations have not only improved performance outcomes but also made services more accessible and efficient for residents. It is the first full financial year on a single system with a unified team and the figures speak for themselves. Buckinghamshire Council continue to build on this impressive innovation record.