Bracknell Forest Council

Summary of Submission

"Bracknell’s Welfare Team shines by putting customers first. With 15 dedicated officers, they’ve transformed service delivery, achieving top performance in key areas and coming up with innovative solutions for those facing hardship.
 
In 2023/24, they've achieved top quartile status for Housing Benefit processing, offering holistic, customer-focused services and moving away from traditional approaches.
 
By working closely with partners, they’ve created a unified view of each customer and built strong relationships with stakeholders.
 
Despite cost-of-living pressures, they effectively target interventions, such as helping with Council tax arrears and providing in-house debt advice whilst their expertise in Housing Benefit regulations ensures top-notch service for residents.
 
The team's dedication and innovative methods make a real difference, supporting the community through everyday challenges and showing a strong commitment to excellence."