Newlyn plc

Summary of Submission

At Newlyn, we recognise that improving collection for clients hinges on efficient, effective data management. 
By leveraging an array of data sources, we harness the power of AI and ML maximising data usage. Aligning closely to clients' requirements, we utilise automation/AI to streamline activities/communications, ensuring a seamless, efficient process for clients/customers.
Results/Benefits:
Improved Contact Success
    Automation enables faster initial contact, reducing delays, increasing the likelihood of recovery.
    Tailored and effective AI-driven communications, leading to quicker resolutions.
Customer Impact: 
    AI tools swiftly identify affecting customer's ability to pay, allowing prompt, appropriate interventions.
    Vulnerability Identification: Our AI systems are adept at recognising vulnerability, ensuring sensitive cases are handled with care/support.
Enhanced Collection Success:
    The application of AI/ML at compliance stage has notably improved our collection success. By predicting payment behaviours/optimizing contact strategies, we ensure higher compliance/recovery rates.