Dukes Bailiffs Limited

Summary of Submission

Dukes, the UK's largest privately-owned, family-run enforcement company, is widely known as an industry innovator. With a focus on continuous improvement and recognising that no available market solutions met their high standards, Dukes took the initiative to develop groundbreaking tools for enhancing customer support and revolutionising the Enforcement Agent allocation and visit planning process. By harnessing the power of artificial intelligence, Dukes has created two bespoke solutions that not only raise the bar in customer service but also set new standards for modern enforcement.
 
Dukes' standout innovations are Visit Genius, an advanced route-scheduling tool, and Duke, a conversational AI bot that provides 24/7/365 customer support. Visit Genius, in particular, has significantly contributed to Dukes' green agenda by optimising routes and reducing fuel consumption. Both innovations have significantly improved operational performance, enhanced the debtor journey, and increased the amount of debt collected for their local authority clients.