IRRV Alert - week ending 13th November 2009

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Reports

A Qualitative Study of Satisfaction and Dissatisfaction with Jobcentre Plus: An exploration of issues identified in the 2007 customer satisfaction survey with a particular focus on those most likely to be dissatisfied

 

 

 

Date of publication: 

10 November 2009


 

Summary: 

The report identifies differences in the drivers of satisfaction and dissatisfaction between different benefit groups. It also explores customer satisfaction with different services and contact channels, identifies what is seen as good customer service and puts forward some suggestions for how this may be improved.

A Qualitative Study of Satisfaction and Dissatisfaction with Jobcentre Plus: An exploration of issues identified in the 2007 customer satisfaction survey with a particular focus on those most likely to be dissatisfied (HTML format)


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