HM Revenue & Customs (National)
HM Revenue & Customs (HMRC) has a special Helpline for anyone affected by the recent floods, where fast, practical help and advice is available.
You can contact the Helpline on 0845 3000 157 between 8am and 8pm Monday to Friday and 8am to 4pm Saturday and Sunday.
Financial Secretary to the Treasury, Stephen Timms MP said:
“We want people to be able to concentrate on recovering from the recent events. A quick call to the HMRC helpline will give peace of mind, enabling customers to focus on restoring their homes and businesses.”
Each call to the helpline will be handled on its own merits but HMRC may be able to help by:
- agreeing a revised payment schedule when customers are unable to pay due to financial difficulties caused by the flooding
- agreeing practical arrangements where individuals and businesses cannot comply with their tax obligations perhaps because their records have been lost or destroyed in the flooding
- reviewing any penalties or not imposing additional surcharges that may be triggered where customers have missed deadlines as a result of the flooding
- providing help and advice in dealing with other practical, tax related matters arising as a result of the flooding.
Notes to editors
1. The Helpline number is 0845 3000 157 and will be open seven days a week from 8am to 8pm Monday to Friday and 8am to 4pm Saturday and Sunday.
2. The service is available for all HMRC taxes, including VAT, Corporation Tax, Income Tax and NICs (PAYE) and for individuals affected by the flooding.
3. Tax credit recipients are asked to continue to use the helpline number 0845 300 3900.
4. Businesses needing to discuss rescheduling payments as a result of the general economic situation rather than issues relating specifically to flooding should continue to contact the Business Payment Support Service on 0845 302 1435.
NAT 83/09