by Helen Barnes, Paul Sissons, Jane Aston, Sara Dewson, Helen Stevens, Ceri Williams and Ruth Francis
This report represents the first stage of the evaluation of Employment and Support Allowance (ESA) and presents the findings from an early implementation study. It is based on fieldwork carried out in May and July 2009 in four Jobcentre Plus districts across Great Britain.
The 38 staff members interviewed consisted of Jobcentre Plus Advisers and Adviser Managers with ESA and extensive Incapacity Benefit (IB) experience, advisers and managers in Pathways Providers, as well as staff working in Jobcentre Plus Benefit Delivery Centres and Contact Centres. The 39 customers interviewed covered a range of experiences in terms of their age, health condition, and the outcome of their ESA claim.
March 2010 98 pages 297x210mm
ISBN 978-1-84712-706-8
http://research.dwp.gov.uk/asd/asd5/rports2009-2010/rrep631.pdf
Copyright © 2025 · All Rights Reserved · Institute of Revenues Rating and Valuation
Warning: Undefined array key "User_id" in /home/irrvnet/public_html/forumalert/inc_footer.php on line 4