IRRV Alert - week ending 16th December 2022
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DWP complaints: Annual report by the Independent Case Examiner 2021 to 2022 (16 December 2022)
Corporate report
DWP complaints: Annual report by the Independent Case Examiner 2021 to 2022
The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2021 to 31 March 2022
- From:
- Department for Work and Pensions and Independent Case Examiner
- Published
- 16 December 2022
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Applies to England, Scotland and Wales
Documents
Independent Case Examiner for the Department for Work and Pensions: annual report 1 April 2021 to 31 March 2022
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Independent Case Examiner for the Department for Work and Pensions: annual report 1 April 2021 to 31 March 2022
PDF, 572 KB, 32 pages
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Details
This report explains the Independent Case Examiner’s (ICE’s) work on Department for Work and Pensions (DWP) complaints received between 1 April 2021 and 31 March 2022.
The report covers the following areas of work:
- working age benefits (Jobcentre Plus)
- disability benefits
- retirement services
- Debt Management
- private sector companies that provide services on behalf of DWP
- Child Maintenance Service
- Child Support Agency
The report also includes information about the standards of service of the Independent Case Examiner’s office.
Published 16 December 2022