IRRV Alert - week ending 24th April 2020
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Understanding avoidance scheme users’ decision making, customer experience and future compliance intentions when settling their enquiry with HMRC (23 April 2020)
Research and analysis
Understanding avoidance scheme users’ decision making, customer experience and future compliance intentions when settling their enquiry with HMRC
This research explored the experiences of tax avoidance scheme users.
Published 23 April 2020
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Documents
Understanding avoidance scheme users’ decision making, customer experience and future compliance intentions when settling their enquiry with HMRC
Ref: HMRC Research Report 582PDF, 1.24MB, 48 pages
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Details
This research sought to gather insight into scheme users’ decision-making, their experiences of the settlement process, and any implications of this experience for their future compliance intentions.
Twenty in-depth interviews were conducted with users of tax avoidance schemes who had settled their affairs with HMRC. Fieldwork took place between February and March 2017.
Published 23 April 2020