This report, produced by ECOTEC, was commissioned by the Department for Work and Pensions to explore Jobcentre Plus customers' understanding and experiences of the Social Fund, particularly the discretionary elements, i.e. Crisis Loans, Budgeting Loans and Community Care Grants. Customers'
views were also sought on alternative ways in which the discretionary Social Fund might be administered. The findings in this report are based on primary qualitative research using data from 100 Jobcentre Plus customers; 50 from depth interviews and 50 from focus group participants. Understanding more about our customers' perspectives on a scheme which was first set up in 1986, will help inform any long-term reform of the Social Fund.
http://research.dwp.gov.uk/asd/asd5/rports2009-2010/rrep625.pdfCopyright © 2025 · All Rights Reserved · Institute of Revenues Rating and Valuation
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