Advice for decision making: staff guide

Advice for DWP decision makers on Universal Credit, PIP and contribution-based JSA and ESA for people who are eligible for Universal Credit.

From:

Department for Work and Pensions

Published

22 March 2013

Last updated

1 November 2023 — See all updates

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Documents

ADM 17/23; 17-23: Israel, OPTs and Lebanon HRT & PPT Exemption, and Capital Disregards

PDF, 57.7 KB, 6 pages

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ADM 16/23: Competing Competency and the AH Judgement

PDF, 55.6 KB, 5 pages

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ADM 15/23: Clarification of capital disregard for Infected Blood & Variant Creutzfeldt-Jacob Disease

PDF, 41.7 KB, 2 pages

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ADM 14/23: Disregards for Post Office compensation payments, Grenfell Tower payments and Vaccine Damage payments

PDF, 46.5 KB, 3 pages

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ADM 13/23: UC Miscellaneous Amendments 2023

PDF, 57.9 KB, 4 pages

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ADM 12/23: Changes to childcare

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ADM 11/23: Social Fund - amendment to Sure Start Maternity Grant

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ADM memo 10/23: Sudan HRT and PPT Exemption

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ADM Memo 08/23: Rates for Income Tax, UC Benefit Rates and Social Security Contributions from April 2023

PDF, 63.4 KB, 6 pages

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ADM memo 06/23: Support for Mortgage Interest changes

PDF, 49 KB, 3 pages

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ADM memo 05/23: UC Work related Requirements in work pilot scheme extention 2023

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ADM memo 04/23: The Bereavement Benefits (Remedial) Order 2023 – UC capital disregard

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ADM memo 03/23: Claiming UC for a past period – effect of Upper Tribunal decision

PDF, 55.1 KB, 5 pages

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ADM memo 02/23: UC changes to administrative earnings threshold 2023

PDF, 39.8 KB, 3 pages

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ADM memo 01/23: Habitual Residence Test (HRT) and Past Presence Test (PPT) exemptions for specific Irish citizens

Ref: exemptions for specific Irish citizens

PDF, 63.3 KB, 3 pages

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ADM memo 19/22: New exceptions to the shared accomodation rate

Ref: ADM memo 19/22

PDF, 50.4 KB, 3 pages

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ADM memo 17/22: Cost of Living Additional Payments 2022

Ref: ADM memo 17/22

PDF, 74.2 KB, 5 pages

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ADM memo 15/22: Social Security Co-ordination - European Union (Withdrawal Agreement)

PDF, 75 KB, 7 pages

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ADM memo 13/22: UC Local Welfare Provision Disregard

PDF, 48.7 KB, 2 pages

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ADM memo 11/22: Ukraine Habitual Residence Test (HRT) and Past Presence Test (PPT) Exemption

PDF, 60.8 KB, 4 pages

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ADM memo 10/22: Rates for Income Tax, UC Benefit Rates and Social Security Contributions from April 2022

PDF, 68.9 KB, 5 pages

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ADM memo 7/22: The Adult Disability Payment - UC, ESA NS and JSA NS

PDF, 74.1 KB, 5 pages

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ADM memo 6/22: PIP - amendments to legislation due to introduction of Adult Disability Payment (ADP) and Child Disability Payment (CDP)

Ref: ADM memo 6/22

PDF, 112 KB, 5 pages

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ADM memo 5/22: UC extension to in work pilot scheme 2022

Ref: ADM memo 5/22

PDF, 56.8 KB, 2 pages

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ADM memo 4/22: Energy rebate scheme disregard

Ref: ADM memo 4/22

PDF, 36.5 KB, 2 pages

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ADM memo 1/22: Pre-settled status – UC – effect of the Fratila and another v Secretary of State for Work and Pensions [2021] UKSC 53 decision

Ref: ADM memo 1/22

PDF, 69.6 KB, 5 pages

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ADM memo 21/21: Disregard for historical abuse and Windrush schemes

Ref: ADM memo 21/21

PDF, 49 KB, 2 pages

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ADM memo 20/21: Changes to the taper rate and work allowance

Ref: ADM memo 20/21

PDF, 52.8 KB, 2 pages

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ADM memo 19/21: Claimants without a status under the European Union Settlement Scheme at the end of the grace period

Ref: ADM memo 19/21

PDF, 63.8 KB, 3 pages

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ADM memo 17/21: SFFP – Meaning of funeral and effect of Upper Tribunal decision

Ref: ADM memo 17/21

PDF, 50.3 KB, 2 pages

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ADM memo 15/21: The Universal Credit (Coronavirus) (Restoration of the Minimum Income Floor) Regulations 2021

Ref: ADM memo 15/21

PDF, 54.9 KB, 3 pages

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ADM memo 14/21: Afghanistan HRT and PPT exception

Ref: ADM memo 14/21

PDF, 80.4 KB, 5 pages

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ADM memo 13/21: Consequential Amendments to Social Security Legislation due to Introduction of Child Disability Payment (CDP)

Ref: ADM memo 13/21

PDF, 52.3 KB, 2 pages

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ADM memo 12/21: Disability assistance for children and young people – consequential amendments to Social Security Regulations

Ref: ADM memo 12/21

PDF, 64.3 KB, 4 pages

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ADM memo 9/21: PIP Daily Living Activity 4 – Effect of Upper Tribunal decision

Ref: ADM memo 9/21

PDF, 95.2 KB, 3 pages

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ADM memo 8/21: Immigration and Social Security Co-ordination (EU Withdrawal) Act 2020 (Consequential, Saving, Transitional and Transitory Provisions) (EU Exit) Regulations 2020 - PIP

Ref: ADM memo 8/21

PDF, 229 KB, 36 pages

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ADM memo 7/21: The Citizens’ Rights (Application Deadline and Temporary Protection) (EU Exit) Regulations 2020 - PIP

Ref: ADM memo 7/21

PDF, 194 KB, 29 pages

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ADM memo 6/21: Right to reside - The Citizens’ Rights (Frontier Workers) (EU Exit) Regulations 2020 - PIP

Ref: ADM memo 6/21

PDF, 153 KB, 21 pages

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ADM memo 5/21: Rates for Income Tax, UC benefit rates and Social Security Contributions from April 2021

Ref: ADM memo 5/21

PDF, 171 KB, 5 pages

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ADM memo 3/21: Transferring SMI loans

Ref: ADM memo 3/21

PDF, 77.4 KB, 5 pages

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ADM memo 2/21: Pre-settled status – UC – Effect of Court of Appeal decision

Ref: ADM memo 2/21

PDF, 190 KB, 7 pages

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ADM memo 34/20: Right to reside – European Union (Withdrawal Agreement) Act 2020 – UC

Ref: ADM memo 34/20

PDF, 159 KB, 21 pages

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ADM memo 33/20: Right to reside – The Citizens' Rights (Frontier Workers) (EU Exit) Regulations 2020 – UC

Ref: ADM memo 33/20

PDF, 134 KB, 16 pages

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ADM memo 30/20: Right to reside – The Citizens' Rights (Application Deadline and Temporary Protection) (EU Exit) Regulations 2020 – UC

Ref: ADM memo 30/20

PDF, 153 KB, 18 pages

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ADM memo 29/20: Right to reside – The Immigration and Social Security Co-ordination (EU Withdrawal) Act 2020 (Consequential, Saving, Transitional and Transitory Provisions) (EU Exit) Regulations 2020 – UC

PDF, 341 KB, 42 pages

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ADM memo 27/20: The Universal Credit (earned income) amendment regulations 2020

Ref: ADM memo 27/20

PDF, 69.2 KB, 4 pages

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ADM memo 26/20: Scottish Child Payment

Ref: ADM memo 26/20

PDF, 60.4 KB, 2 pages

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ADM memo 24/20: Right to reside – family members and extended family members of British citizens – UC

Ref: ADM memo 24/20

PDF, 72.3 KB, 4 pages

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ADM memo 22/20: PIP daily living activity 9 – effect of Supreme Court judgement

Ref: ADM memo 22/20

PDF, 417 KB, 5 pages

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ADM memo 20/20: NHS Test and Trace self-isolation payment

PDF, 115 KB, 2 pages

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ADM Memo 19/20: Right to reside: persons of Northern Ireland: family members - UC

Ref: ADM memo 19/20

PDF, 684 KB, 9 pages

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ADM memo 18/20: UC: reciprocal arrangements with Northern Ireland

Ref: ADM memo 18/20

PDF, 516 KB, 2 pages

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ADM memo 17/20: Tolley lead cases guidance (revised)

Ref: ADM memo 17/20

PDF, 610 KB, 12 pages

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ADM memo 16/20: Universal Credit: Miscellaneous amendments

Ref: ADM memo 16/20

PDF, 310 KB, 2 pages

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ADM memo 14/20: Universal Credit: Miscellaneous amendments 2020

Ref: ADM memo 14/20

PDF, 386 KB, 2 pages

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ADM memo 13/20: The social security (income and capital) (miscellaneous amendments) regulations 2020

Ref: ADM memo 13/20

PDF, 316 KB, 3 pages

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ADM memo 12/20: The Social Fund and social security (clams and payments) (amendment) regulations 2020

Ref: ADM memo 12/20

PDF, 307 KB, 2 pages

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ADM memo 11/20: HMRC and devolved administration coronavirus schemes and UC

Ref: ADM memo 11/20

PDF, 484 KB, 4 pages

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ADM memo 10/20: The Universal Credit (coronavirus) (self-employed claimants and reclaims) (amendment) Regulations 2020

Ref: ADM memo 10/20

PDF, 42 KB, 4 pages

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ADM memo 07/20: The Troubles permanent disablement payment scheme

Ref: ADM memo 07/20

PDF, 42.3 KB, 2 pages

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ADM memo 08/20: Treatment of coronavirus scheme payments for JSA and ESA

Ref: ADM memo 08/20

PDF, 348 KB, 3 pages

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ADM memo 6/20: Parental bereavement leave and pay - consequential amendments to social security benefits

Ref: ADM memo 6/20

PDF, 400 KB, 3 pages

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ADM memo 4/20: JSA and UC: Coronavirus further measures

Ref: ADM memo 4/20

PDF, 91 KB, 7 pages

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ADM memo 3/20: Rates for income tax, UC benefit rates and Social Security Contributions from April 2020

Ref: ADM memo 3/20

PDF, 108 KB, 6 pages

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ADM memo 1/20: Identifying employment/self-employment for the determination of competency for cash sickness benefits

Ref: ADM memo 1/20

PDF, 84.3 KB, 4 pages

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ADM memo 17/19: PIP daily living activity 3, effect of Upper Tribunal decision

Ref: ADM memo 17/19

PDF, 193 KB, 9 pages

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ADM memo 6/19: Rates for Income Tax, Universal Credit benefit rates and social security contributions from April 2019

Ref: ADM memo 6/19

PDF, 104 KB, 5 pages

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ADM memo 16/18: PIP mobility activity 1, effect of Upper Tribunal decision MH v SSWP (PIP) [2016] UKUT 531(AAC)

Ref: ADM memo 16/18

PDF, 229 KB, 17 pages

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ADM memo 15/18: PIP, the meaning of 'safely', amended version

Ref: ADM memo 15/18

PDF, 166 KB, 9 pages

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ADM memo 9/18: Housing costs and Social Fund Maternity Grant

Ref: ADM memo 9/18

PDF, 152 KB, 9 pages

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ADM memo 8/18: Loans for mortgage interest

Ref: ADM memo 8/18

PDF, 751 KB, 68 pages

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ADM memo 6/18: The Universal Credit (work-related requirements) in work pilot scheme and amendment regs 2015

Ref: ADM memo 6/18

PDF, 143 KB, 6 pages

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ADM memo 5/18: The application of the Universal Credit (UC) (claims and payments) (Scotland) amendment regs 2017 to the operation of the claims and payments system for UC in relation to Scotland

Ref: ADM memo 5/18

PDF, 114 KB, 3 pages

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ADM memo 2/18: Universal Credit and ESA, limited capability for work-related activity and substantial risk

Ref: ADM memo 2/18

PDF, 129 KB, 19 pages

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ADM memo 26/17: The operation of the claims and payments system for UC in relation to Scotland

Ref: ADM memo 26/17

PDF, 22.6 KB, 5 pages

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ADM summary of changes

PDF, 324 KB, 30 pages

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List of abbreviations

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List of statutes and statutory instruments

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Chapter A1: Principles of decision making and evidence

PDF, 269 KB, 52 pages

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Chapter A2: Claims

PDF, 318 KB, 64 pages

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Chapter A3: Revision

PDF, 249 KB, 41 pages

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Chapter A4: Supersession, suspension and termination

PDF, 439 KB, 81 pages

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Chapter A5: Appeals - Personal Independence Payment, Universal Credit, New Style Employment and Support Allowance, New Style Jobseeker's Allowance

PDF, 443 KB, 89 pages

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Chapter A6: Staying

PDF, 26 KB, 6 pages

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Annex A – Late application for a mandatory reconsideration (MR)

PDF, 115 KB, 3 pages

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Annex B – spare for future use

PDF, 5.67 KB, 1 page

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Annex C – Issues for decision by HM Revenue and Customs

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Annex D – Decisions and determinations that are appealable

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Annex E – Decisions and determinations that are not appealable

PDF, 16.5 KB, 3 pages

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Annex F – spare for future use

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Annex G – Extracts from the European Convention

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Annex H – spare for future use

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Annex I – spare for future use

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Annex J – spare for future use

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Annex K – Neutral citation

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Annex L – Prefixes to reported Commissioner's decisions

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Annex M – Example of application of section 7

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Chapter B1: Payment of UC, PIP, ESA and JSA

PDF, 133 KB, 30 pages

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Chapter B2: Restrictions on payment of benefit, benefit offences

PDF, 149 KB, 35 pages

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Chapter B3: Evidence of age and death

PDF, 169 KB, 33 pages

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Chapter C1: Universal Credit: International issues

PDF, 652 KB, 117 pages

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Chapter C2: Personal Independence Payment: International issues

PDF, 273 KB, 46 pages

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Chapter C3: Jobseeker's Allowance: International issues

PDF, 364 KB, 58 pages

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Chapter C4: Employment and Support Allowance: International issues

PDF, 134 KB, 37 pages

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Chapter D1: Overpayments, recoverability, adjustments, civil penalties and recoupment – UC, JSA and ESA

PDF, 303 KB, 55 pages

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Chapter D2: Third Party Deductions UC, JSA and ESA

PDF, 288 KB, 60 pages

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Chapter D3: Deductions from benefit in respect of FRM and CMD UC, JSA and ESA

PDF, 482 KB, 5 pages

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Chapter D4: spare for future use

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Chapter E1: Introduction and entitlement

PDF, 260 KB, 13 pages

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Chapter E2: Benefit unit, awards and maximum amount

PDF, 217 KB, 38 pages

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Chapter E3: Special cases

PDF, 63 KB, 8 pages

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Chapter E4: Universal Credit, living together as a married couple

PDF, 86.6 KB, 15 pages

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Chapter E5: Benefit cap

PDF, 148 KB, 20 pages

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Chapter F1: Child element

PDF, 241 KB, 39 pages

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Chapter F2: Housing costs element

PDF, 213 KB, 35 pages

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Chapter F3: Housing costs element - Support for renters

PDF, 259 KB, 47 pages

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Chapter F4: Housing costs element, support for owner occupiers

PDF, 245 KB, 14 pages

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Chapter F5: Work capability elements

PDF, 142 KB, 20 pages

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Chapter F6: Carer element

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Chapter F7: Childcare costs element

PDF, 157 KB, 29 pages

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Chapter G1: Work Capability Assessment

PDF, 170 KB, 29 pages

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Chapter G2: Limited capability for work

PDF, 141 KB, 25 pages

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Chapter G3: Limited capability for work and work-related activity

PDF, 99.6 KB, 13 pages

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Chapter H1: Capital

PDF, 346 KB, 80 pages

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Chapter H2: Capital disregards

PDF, 169 KB, 26 pages

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Chapter H3: Earned income, employed earnings

PDF, 354 KB, 74 pages

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Chapter H4: Earned income, self-employed earnings

PDF, 347 KB, 77 pages

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Chapter H5: Unearned income

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Chapter H6: Students and student income

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Chapter J1: The claimant commitment

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Chapter J2: Work-related groups

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Chapter J3: Work-related requirements

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Chapter K1: Sanctions, general principles

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Chapter K2: Good reason

PDF, 435 KB, 111 pages

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Chapter K3: Higher level sanctions

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Chapter K4: Medium level sanctions

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Chapter K5: Low level sanctions

PDF, 363 KB, 66 pages

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Chapter K7: Effect of ESA and JSA sanctions on UC

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Chapter K6: Lowest level sanctions

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Chapter K8: When a reduction is to have effect

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Chapter K9: Amount of reduction

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Chapter L1: Hardship

PDF, 389 KB, 34 pages

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Chapter L2: Sure Start Maternity Grants

PDF, 156 KB, 27 pages

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Chapter L3: Universal Credit, Social Fund, Funeral Payments

PDF, 418 KB, 58 pages

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Chapter L4: Social Fund, Cold Weather Payments

PDF, 169 KB, 16 pages

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Chapter M1: This chapter is spare

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Chapter M2: This chapter is spare

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Chapter M3: This chapter is spare

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Chapter M4: This chapter is spare

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Chapter M5: Claims for Universal Credit, digital service area

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Chapter M6: Effects of transition to Universal Credit, digital service area

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Chapter M7: Managed migration and transitional protection

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Chapter P1: Conditions of entitlement

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Chapter P2: Assessment for PIP

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Chapter P3: Hospitals, similar institutions and care homes

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Chapter R2: JSA conditions of entitlement

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Chapter P4: Exceptions to normal payability rules

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Chapter P5: Transitional provisions

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Chapter P6: Good reason

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Chapter R1: JSPs and JSA contributions conditions

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Chapter S3: JSA, self-employed earners and share fishermen

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Chapter R3: JSA claimant responsibilities, the claimant commitment

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Chapter R4: JSA claimant responsiblities, work-related requirements

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Chapter R5: Trade disputes

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Chapter S1: JSA amounts payable and part-week payments

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Chapter S2: JSA and employed earners

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Chapter S4: JSA sanctions, general principles

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Chapter S5: JSA higher-level sanctions

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Chapter S6: JSA medium-level sanctions

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Chapter S7: JSA low-level sanctions

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Chapter S8: JSA transition

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Chapter U1: ESA conditions of entitlement

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Chapter U2: ESA limited capability for work-related activity

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Chapter U3: ESA claimant responsibilities, the claimant commitment

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Chapter U4: ESA claimant responsibilities, work-related requirement groups

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Chapter U5: ESA claimant responsibilities, work-related requirements

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Chapter U6: ESA disqualification

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Chapter U7: ESA award made pending appeal

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Chapter V1: ESA amounts of allowance and part-week payments

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Chapter V2: Duration of ESA award

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Chapter V3: ESA, effect of work

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Chapter V4: ESA and employed earners

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Chapter V5: ESA and self-employed earners

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Chapter V7: ESA sanctions

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Chapter V8: ESA transition

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Chapter V6: ESA assessment phase and components

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Details

This advice for DWP decision makers covers:

• Universal Credit (UC)
• Personal Independence Payment (PIP)
• contribution-based Jobseeker’s Allowance (JSA) and contribution-based Employment and Support Allowance (ESA) for people who are eligible for Universal Credit

The advice in the Decision makers’ guide applies in all other cases.

Join our mailing list to find out when we update this publication by emailing dma.leedsmailinglist@dwp.gov.uk

Why we publish this guide

We publish this guide to help people understand how we make decisions.

Information for claimants

Information for claimants about eligibility and how to claim:

• Universal Credit

• Personal Independence Payment

• Jobseeker’s Allowance
• Employment and Support Allowance

Published 22 March 2013
Last updated 1 November 2023 + show all updates