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Meetings

Conferences and Meetings:

Leveraging AI and Automation in Aged Debt Management for Local Authorities

  • Tuesday 25 February
    10.00am - 12.00pm Virtual


    Free Sponsored Webinar

    Kindly sponsored by     

    Join us for an engaging webinar where we explore the transformative potential of AI and automation in managing aged debt within local authorities in the UK. These technologies promise to streamline operations and free up staff to better support our most vulnerable citizens. However, they also present challenges, particularly in building trust within our communities.

    Our expert panel will delve into the capabilities of AI, such as rapid language translation, and discuss its limitations, especially in nuanced communication. We will examine the differences between AI and automation, emphasising the importance of structured decision trees to effectively address multiple customer issues. The panel will highlight the synergy between AI and automation, demonstrating how these technologies can empower staff to resolve up to 80% of customer issues through self-service solutions like chatbots, forms, and mobile apps. This allows staff to focus on more complex cases, enhancing overall efficiency.

    Additionally, we will explore innovations that boost customer service efficiency by monitoring calls and chats, identifying potential vulnerabilities, and suggesting appropriate responses, all while maintaining human control over conversations.

  • The course starts at 10am and finishes approx. 12.pm unless otherwise stated. 

    The webinar will be delivered through GoToWebinar.

  • Please register your free place at: https://attendee.gotowebinar.com/register/5116909856425791579

    After registering, you will receive a confirmation email containing information about joining the webinar.

    Enquiries can be made by email to conference@irrv.org.uk or by telephone 020 7691 8987.

  • The Institute will make every effort to give delegates as much notice as possible of any programme changes or the cancellation / re-scheduling of an event. However, it does reserve the right to make changes to advertised programmes and to cancel / re-schedule events. In the unlikely event of an event being cancelled / re-scheduled, either a full refund will be made or alternatively, any fee paid will be credited against a future booking. The Institute will not be liable for any travel and / or accommodation costs incurred by the attendee should an event be cancelled / re-scheduled.

  • VAT will be applied at the current rate. Cancellations two weeks before course date will be charged at 50%. Cancellations after this date will be charged at 100%. A substitute attendee is allowed at any time at no extra cost.

    For more information please call 020 7691 8974/8987 or email conference@irrv.org.uk