From: sanjit.toot@voa.gov.uk <sanjit.toot@voa.gov.uk> On Behalf Of laengagement@voa.gov.uk
Sent: 03 October 2022 13:19
Dear Local Authority,
I am writing to tell you about some changes that are happening in the VOA Local Authority Engagement Team. To ensure we provide a consistent and efficient service, we will now be working in teams. The Local Authority Relationship Managers for your area are Melanie Deacon, Cerys Lundregan and Alex Strong.
Directing your queries to the right place to ensure you receive the quickest response
Please send enquiries relating to high profile/sensitive cases and general issues that affect our joint services to the Local Authority Engagement Team: LAEngagement@voa.gov.uk.
Queries about individual cases including updates or queries about a closed case should continue to be sent to BAEnquiries@voa.gov.uk. Queries of this nature sent to the Local Authority Engagement Team will be redirected to BA Enquiries; if necessary we will work with them to resolve any service issues.
Meetings and keeping in touch
Any meetings already arranged will be going ahead and we will accommodate requests for individual meetings wherever possible. We will continue to produce our bi monthly newsletter and welcome feedback and any suggestions for content.
We would welcome your feedback as we shape the way we engage with Local Authorities in future. Currently we are considering programmes of VOA led cluster meetings and providing regular upskilling sessions.
We are keen to join any existing group/cluster meetings as we find these to be a productive way of hearing from a wide range of Local Authorities.
Thank you for working with us and we look forward to continuing productive and mutually beneficial relationships.
Kind regards
Local Authority Engagement Team
Suny Toot | Local Authority Engagement Team Support Officer
Local Authority Engagement Team
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