Ofcom has today (31 May) published its regular Telecoms Complaints Bulletin for May 2013. This includes complaints trends for some of the key areas of consumer dissatisfaction and complaints made to the Telephone Preference Service (TPS) about unwanted marketing calls.
Ofcom receives and monitors complaints from consumers who are dissatisfied with their experience in the communications sector. It uses this data both to take enforcement action against specific companies that are breaking existing Ofcom rules and also to highlight problem areas where new rules may be needed to protect consumers.
The latest bulletin, which includes data to April 2013, can be found here.
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