The Financial Secretary to the Treasury (Mr. Stephen Timms): I have today set the following key performance indicators for the Valuation Office Agency for 2009-10:
To achieve overall customer satisfaction within the top 15 per cent. of public sector comparators.
To enable prompt issue of correct bills by local authorities through clearing all reports, for council tax and business rates within an average of 10 working days.
To determine 95 per cent. of housing benefit claims without an inspection in three working days.
To enable prompt issue of tax assessments by clearing all HMRC initial appraisal cases for inheritance tax within an average of six days and for capital gains tax within an average of nine days.
To contain reductions in the 2005 rating lists to a maximum of 4.2 per cent. of the total compiled list rateable value, over the entire life of the lists.
To ensure that 96 per cent. of new council tax bandings are right first time.
To review for local housing allowance purposes 25 per cent. of broad rental market areas.
To achieve income from non-statutory services of at least £17.5 million.
To improve overall value for money on local taxation work by 3 per cent a year.
To improve value for money on inheritance tax work for HMRC by 5 per cent.
All staff to have the core skills and competencies for their role within six months of taking up post.
The Financial Secretary to the Treasury (Mr. Stephen Timms): Subsequent to my statement of 9 December 2008, HM Revenue and Customs has completed its “framework review” of the Valuation Office Agency and this is published today. I have placed a copy in the Library of the House, along with the revised Agency Framework Document. These can also be found at: http://www.hmrc.gov.uk/consult/voa-review-09.pdf
Copyright © 2025 · All Rights Reserved · Institute of Revenues Rating and Valuation
Warning: Undefined array key "User_id" in /home/irrvnet/public_html/forumalert/inc_footer.php on line 4