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Benefit overpayment recovery: staff guide (24 August 2020)
Guidance
Benefit overpayment recovery: staff guide
A DWP staff guide about how overpayments of benefits are recovered.
Published 8 February 2017
Last updated 24 August 2020 — see all updates
From:
Department for Work and Pensions
Documents
Benefit overpayment recovery guide
PDF, 540KB, 82 pages
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Details
This guide is for DWP staff. It explains how overpayments of benefits administered by DWP are recovered, including advances of benefits and hardship payments.
Restarting repayments that were stopped because of coronavirus (COVID-19)
Repayments that were temporarily stopped because of coronavirus are starting again.
If money is usually taken from your benefits or pay, or you previously repaid by Direct Debit, you do not need to do anything. The Department for Work and Pensions (DWP) will write to you when repayments restart.
If you usually make repayments through a bank standing order, bank giro credit or by online banking, contact your bank to restart your repayments at the same rate as before.
Why we publish this guide
We publish this guide to help people understand how we make decisions.
Published 8 February 2017
Last updated 24 August 2020 + show all updates