The Scottish NDR Practitioners hold an annual conference which is very well attended by Scottish rates managers, team leaders and staff. This year’s event is on Friday 28th June and the group are extremely keen to have a session on self service (plus e-billing but that part isn’t the essential bit, its largely about self service). Although there are examples of self-service on the benefits side in Scotland, there’s a lack of good practice on the revenues side that interests our non-domestic rates practitioners. We would very much like to hear from a practitioner based in England or Wales – many thanks.
Fraser Macpherson
Manager – IRRV Scotland and Northern Ireland
Telephone and Fax 01382 456029 Mobile 07899 877883
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