|
Please note: our decisions are published six weeks after they are issued to councils, care providers and the person who has made the complaint. The cases below reflect the caselaw and guidance available at the time of issue and the individual circumstances of each case.
Woking Borough Council (20 002 489)
Summary: Mrs B complains the Council refused her business financial support under grant schemes set up to support small businesses impacted by COVID-19 causing her to miss out on a grant. We uphold the complaint, finding the Council did not follow or take account of all relevant guidance in refusing the business a Retail, Hospitality and Leisure Grant. The Council has agreed to review that decision.
London Borough of Waltham Forest (20 008 370)
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for a government grant for businesses affected by the COVID-19 pandemic. This is because it is unlikely we would find fault by the Council.
East Riding of Yorkshire Council (20 008 909)
Summary: We will not investigate this complaint about the Council’s decision to remove a council tax disability reduction. This is because the Council has provided a fair remedy and because the complainant could have appealed to the Valuation Tribunal.
London Borough Of Barnet (20 000 675)
Summary: Mr X complained the Council delayed applying Disability Band Reduction to his council tax account. The Council is not at fault.
Birmingham City Council (20 008 438)
Summary: We will not investigate this complaint about council tax arrears because there is insufficient evidence of fault by the Council and because there are appeal rights the complainant could use.
Leeds City Council (20 008 733)
Summary: We will not investigate this complaint about the Council’s decision that the complainant is not entitled to the council tax student exemption. This is because the complainant can appeal to the Valuation Tribunal.
Tameside Metropolitan Borough Council (20 008 851)
Summary: Mr X complains about the Council’s decision to hold him liable for council tax on a property he lets. We will not investigate this complaint because he could appeal to a Valuation Tribunal. The matter is also out of time.
East Suffolk Council (20 009 123)
Summary: Mr X complains that a Council officer was rude and unhelpful regarding the payment of council tax. We will not investigate this complaint because the alleged injustice does not cause such significant personal injustice as to warrant investigation.
Maidstone Borough Council (20 000 263)
Summary: We cannot investigate this complaint the Council has refused to refund a payment Mrs B made in respect of council tax at a property she owns. This is because Mrs B has already sought a court remedy to recover the money.
London Borough of Lambeth (19 020 203)
Summary: Miss X complains the Council did not properly deal with her Council Tax bills and her Council Tax Support. The Council is at fault because it did not deal with her complaint properly and sent Miss X confusing information and multiple bills with different amounts to pay. Miss X was unsure about what she had to pay. The Council has agreed to apologise to Miss X and pay her £100 for her time and trouble.
Norwich City Council (20 002 300)
Summary: Mr X complains the Council wrongly refused him a small business grant, causing financial loss and distress. We find no fault in the Council’s decision making process.
Doncaster Metropolitan Borough Council (20 008 205)
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for a government grant for businesses affected by the COVID-19 pandemic. This is because it is unlikely we would find fault by the Council.
Birmingham City Council (20 008 795)
Summary: Mr X’s complains that the Council wrongly sent him a reminder notice about council tax due on his rental property. We will not investigate as the Council has withdrawn the reminder and the dispute on the account is resolved.
Bolton Metropolitan Borough Council (20 008 894)
Summary: Mr X is unhappy that due to Council policy, he will have to pay council tax on a property he intends to buy and renovate. We will not investigate as Mr X is not caused an injustice by the Council as it his personal choice to buy such a property or not.
Doncaster Metropolitan Borough Council (20 000 929)
Summary: Mr X complains the Council did not follow a proper decision making process and wrongly refused his business a grant, causing distress, financial loss and redundancies. We find fault in the Council’s decision making process causing uncertainty. We recommend the Council provides an apology, makes a payment, reviews its decision and acts to prevent recurrence.
Birmingham City Council (20 001 949)
Summary: Ms X complains about the Council’s decision to increase her council tax bill following a change of circumstances. We will not investigate this complaint because there will be a right of appeal to a Valuation Tribunal.
Doncaster Metropolitan Borough Council (20 003 175)
Summary: Ms X complains the Council gave inadequate advice on business rates, resulting in its refusal of a small business grant and causing her distress. We find no fault in the Council’s actions or in its decision making.
Doncaster Metropolitan Borough Council (20 003 194)
Summary: Mr X complains the Council refused to grant his business any rates relief, causing financial loss. We find no fault in the Council’s decision making process.
London Borough of Hounslow (20 004 013)
Summary: Ms X complains about the Council’s refusal to determine her claim for housing benefit and its decision to cancel her council tax support. We will not investigate this complaint because she had a right of appeal against the decision to stop her council tax support and there was no fault in the Council’s decision to advise her to claim Universal Credit.
London Borough of Harrow (20 008 378)
Summary: Ms X complains that the Council will not reduce her council tax bill to reflect a lack of service. We will not investigate this complaint because there is no evidence of fault by the Council.
Sefton Metropolitan Borough Council (20 008 440)
Summary: Mr X complains that the Council erred in obtaining a council tax banding for his property. We will not investigate this complaint because the matter has been remedied by the Council.
North Tyneside Metropolitan Borough Council (20 004 055)
Summary: Mr X complains about the Council’s handling of his complaints about its discretionary grant policy, resulting in his suffering financial loss, stress, time and trouble. We find fault in the Council’s complaint handling putting Mr X to time and trouble. We recommend the Council apologises to Mr X, addresses any remaining queries, makes a time and trouble payment and provides training to staff to prevent recurrence.
|
