IRRV Alert - week ending 27th August 2010

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Right Time Indicator (RTI)

 

 

 

 

The latest official statistics on Right Time Indicator (RTI) produced by the Department for Work and Pensions were released on 25th August 2010 according to the arrangements approved by the UK Statistics Authority

The RTI measures the average time to process a new Housing Benefit / Council Tax Benefit claim or a change in circumstance of an existing Housing Benefit / Council Tax Benefit claim.

Right Time Indicator measures for Quarter 4 of 2009/2010 as well as summary statistics covering the whole 2009/10 period. The key points from the latest release are:

  • For quarter 4 the overall RTI average for Great Britain is 7 days.
  • The average number of days to process new claims for quarter 4 is 23 days and the average number of days to process a change of circumstance is 5 days.
  • The average number of days to process a Housing Benefit new claim for quarter 4 is 23 days and the average number of days to process a Housing Benefit change of circumstance is 4 days.
  • The average number of days to process a Council Tax Benefit new claim for quarter 4 is 24 days and the average number of days to process a Council Tax Benefit change of circumstance is 7 days.
  • For the whole period 2009/10 the overall RTI average for Great Britain is 11 days.
  • The average number of days to process new claims for the whole period 2009/10 is 25 days and the average number of days to process a change of circumstance is 8 days.

To access the latest release in full, click here.  

Additional tables are available here. 

Additional Information

For more information on the Right Time Indicator click here.  

Historic publications of Housing Benefit & Council Tax Benefit Claims Performance Statistics are available here.

Coverage: Great Britain.

Geographic Breakdown: Local Authority/ Unitary Authority

Next Release Date: 27th October 2010

 

 

 

 


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