IRRV Alert - week ending 22nd October 2021
Headline
News
Circulars
Reports
DWP complaints: Annual report by the Independent Case Examiner 2020 to 2021 (21 October 2021)
Corporate report
DWP complaints: Annual report by the Independent Case Examiner 2020 to 2021
The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2020 to 31 March 2021
- From:
- Department for Work and Pensions and Independent Case Examiner
- Published
- 21 October 2021
Documents
Independent Case Examiner for the Department for Work and Pensions: annual report 1 April 2020 to 31 March 2021
HTML
Independent Case Examiner for the Department for Work and Pensions: annual report 1 April 2020 to 31 March 2021
PDF, 1.24MB, 39 pages
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Details
This report explains the Independent Case Examiner’s (ICE’s) work on Department for Work and Pensions (DWP) complaints received between 1 April 2020 and 31 March 2021.
The report covers the following areas of work:
- working age benefits (Jobcentre Plus)
- disability benefits
- pensions
- Debt Management
- private sector companies that provide services on behalf of DWP
- Child Maintenance Service
- Child Support Agency
The report also includes information about the standards of service of the Independent Case Examiner’s office.
Published 21 October 2021