Consultation on the introduction of tenant satisfaction measures (21 September 2022)

Consultation outcome

Consultation on the introduction of tenant satisfaction measures

From:: Regulator of Social Housing
Published: 9 December 2021
Last updated: 21 September 2022 — See all updates

Applies to England

This consultation has concluded

Download the full outcome

Decision Statement: Introduction of Tenant Satisfaction Measures

PDF, 464 KB, 55 pages

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Tenant Satisfaction Measures - Summary of RSH requirements

PDF, 765 KB, 19 pages

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Tenant Satisfaction Measures - Summary of RSH requirements (accessible)

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Tenant Satisfaction Measures - Summary of what we need from landlords (easy-read version)

PDF, 2.58 MB, 22 pages

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Annex 3: Tenant Satisfaction Measures Standard - from 1 April 2023 (accessible)

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Annex 3: Tenant Satisfaction Measures Standard - from 1 April 2023

PDF, 119 KB, 3 pages

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Annex 4: Tenant Satisfaction Measures - Technical requirements (accessible)

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Annex 4: Tenant Satisfaction Measures - Technical requirements

PDF, 1.9 MB, 36 pages

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Annex 5: Tenant Satisfaction Measures - Tenant survey requirements (accessible)

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Annex 5: Tenant Satisfaction Measures - Tenant survey requirements

PDF, 369 KB, 31 pages

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Annex 6: Tenant Satisfaction Measures - Guidance on the submission of data to the regulator (accessible)

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Annex 6: Tenant Satisfaction Measures - Guidance on the submission of data to the regulator

PDF, 173 KB, 5 pages

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Annex 7: Tenant Satisfaction Measures - Regulatory impact assessment (accessible)

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Annex 7: Tenant Satisfaction Measures - Regulatory impact assessment

PDF, 403 KB, 33 pages

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Annex 8: Tenant Satisfaction Measures - Equality Impact Assessment (accessible)

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Annex 8: Tenant Satisfaction Measures - Equality Impact Assessment

PDF, 439 KB, 27 pages

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Decision Instrument RSH6: Decision to set the Tenant Satisfaction Measures Standard and related requirements, and to publish guidance about the submission of TSM data

PDF, 488 KB, 83 pages

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Detail of outcome

The Tenant Satisfaction Measures Standard will come into force on 1 April 2023. This page includes all the PDF documents and annexes to the Decision Statement.

For the accessible (HTML) versions of the TSM Decision Statement and Instrument, please also see the:

Decision Statement page which contains the final outcome of the consultation.
Decision Instrument page which records the regulator’s decision.

If you require the information in other formats please email enquiries@rsh.gov.uk or call 0300 124 5225.

Feedback received

Annex 1: Numerical analysis of individual question responses (accessible)

Published: 21 September 2022HTML

Annex 1: Numerical analysis of individual question responses

Published: 21 September 2022PDF, 1.97 MB, 29 pages

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Annex 2: List of respondents (accessible)

Published: 21 September 2022HTML

Annex 2: List of respondents

Published: 21 September 2022PDF, 255 KB, 19 pages

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Detail of feedback received

Numerical analysis of individual question responses and a list of respondents are included here. Also see the Decision Statement for more information on feedback.

Original consultation

Summary

The TSMs will apply to all social housing landlords, including local authorities, housing associations and other registered social housing providers.

This consultation ran from
9:30am on 9 December 2021 to 6:30pm on 3 March 2022

Consultation description

The Regulator of Social Housing is seeking views on its proposals for tenant satisfaction measures which are part of implementing changes to consumer regulation set out in the Government’s ‘The Charter for Social Housing Residents: Social Housing White Paper’

This page includes the:

consultation document with draft TSMs
summary of the consultation
easy read version of the draft TSMs
draft consumer TSM Standard
draft Technical and Tenant Survey Requirements
draft guidance about the submission of information to the regulator
draft regulatory and equality impact assessments
consultation questions
a list of statutory consultees

The measures would provide data about social housing landlords’ performance and the quality of their services to help tenants hold their landlord to account and help RSH in its future consumer regulation role.

We look forward to hearing from landlords, tenants and anyone with an interest in social housing.

To help ensure a wide range of people are able to participate in our consultation, we have published an easy read version of the draft TSMs. This document has been created with specialist support and reviewed by people who use easy read documents. If you need an alterative format for any of our documents, please contact enquiries@rsh.gov.uk