Restart Scheme provider guidance (20 January 2023)

Guidance

Restart Scheme provider guidance

DWP provider guidance for the Restart Scheme.

From:: Department for Work and Pensions
Published: 28 June 2021
Last updated: 20 January 2023 — See all updates

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Applies to England, Scotland and Wales

Documents

Chapter 1: Introduction and overview

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Chapter 2A: Referral Process and Initial Engagement: Universal Credit claimants (UC)

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Chapter 2B: Referral Process and Initial Engagement – Income-based Jobseekers Allowance claimants JSA (IB)

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Chapter 3: Initial meeting and start

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Chapter 4A: Early interventions – Universal Credit claimants (UC)

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Chapter 4B: Early Interventions – Income-based Jobseekers Allowance claimants (JSA (IB))

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Chapter 5A: Ongoing Interventions – Universal Credit claimants (UC)

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Chapter 5B: Ongoing Interventions – Income-based Jobseekers Allowance claimants JSA (IB)

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Chapter 6: Expenses

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Chapter 7A: Change of Circumstances – Universal Credit claimants (UC)

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Chapter 7B: Change of Circumstances – Income-based Jobseekers Allowance claimants JSA (IB)

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Chapter 8A: Mandating participants to undertake activity – Universal Credit claimants (UC)

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Chapter 8B: Mandating participants to undertake activity – Income-based Jobseekers Allowance claimants JSA (IB)

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Chapter 9A: Raising a compliance doubt – Universal Credit Claimants (UC)

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Chapter 9B: Raising a compliance doubt – Income-based Jobseekers Allowance claimants JSA (IB)

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Chapter 10: Participant compliance – Universal Credit Claimants only (UC)

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Chapter 11A: Work-related requirement concerns – Universal Credit claimants (UC)

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Chapter 11B: Work-related requirement concerns – Income-based Jobseekers Allowance claimants JSA (IB)

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Chapter 12: Stakeholder and employer engagement

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Chapter 12 annex: Sharing information with stakeholders in the course of local-level engagement

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Chapter 13A: Restart Scheme completers and early exits – Universal Credit claimants (UC)

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Chapter 13B: Restart Scheme completers and early exits – Income-based Jobseekers Allowance claimants JSA (IB)

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Chapter 14: Performance Management

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Chapter 15: Contract review points

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Chapter 16: Customer satisfaction measure

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Chapter 17: Funding model and claim process

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Chapter 18: Validation

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Chapter 19: Complaints

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Chapter 20: Data sharing between DWP and providers

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Chapter 21: Participants with complex needs who may require advanced support

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Chapter 22: Health and safety, incidents, accidents and fraud

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Chapter 23: Controls and risk management assurance

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Chapter 24: Marketing, publicity and good news stories

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Chapter 24: Restart Scheme ‘Good News Story’ Template (Word version)

MS Word Document, 105 KB

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Chapter 24: Restart Scheme ‘Good News Story’ Template (ODT version)

ODT, 95.1 KB

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Details

This guidance is for Department for Work and Pensions (DWP) providers of the Restart Scheme.

Published 28 June 2021
Last updated 20 January 2023 + show all updates

IRRV Alert - week ending 20th January 2023

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Restart Scheme provider guidance (20 January 2023)

Restart Scheme provider guidance

Applies to England, Scotland and Wales

Documents

Details

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