Guidance
The Independent Case Examiner reviews complaints about certain government organisations that deal with benefits, work and financial support.
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This guidance explains how the Independent Case Examiner (ICE) acts as an impartial referee for people who:
This is a free service.
See our separate guidance on how to ask for a further, independent review of a Budgeting Loan
Published 1 February 2013
Last updated 6 March 2023 + show all updates
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