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DWP Debt Management performance data (6 July 2023)

Transparency data

DWP Debt Management performance data

How well Debt Management met their targets for recovery of overpaid social security benefit.

From:
Department for Work and Pensions
Published
12 October 2017
Last updated
6 July 2023 — See all updates

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DWP Debt Management performance data

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DWP Debt Management customer service standards

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Details

Debt Management is part of the Department for Work and Pensions (DWP). They recover social security benefits that have been overpaid, including social fund loans, benefit advances, tax credit and housing benefit.

The perfomance data shows:

  • the amount recovered
  • results of a customer satisfaction survey
  • amount of customer calls answered
  • amount of customer complaints responded to
  • amount of customer compliments received

The Debt Management customer service standards explain how the team intend to treat customers and complaints.

Find out how overpaid benefits are recovered

Published 12 October 2017
Last updated 6 July 2023 


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