This study reports on best practice among local authorities in England in 2003 and 2004. It draws primarily on the experience of Beacon Councils under round four of the programme of 'social inclusion through ICT'. Although the local e-government programme closed in April 2006, councils have a vital role tacking forward the transformational agenda. The report emphasises their on-going role as strategic enablers in bringing together public, private and voluntary sector agencies in tackling the digital divide.
The findings and recommendations in this report are those of the consultant authors and do not necessarily represent the views or proposed policies of Communities and Local Government.
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