http://www.dwp.gov.uk/housingbenefit/performance-guide/index.asp
The Housing Benefit and Council Tax Benefit (HB/CTB) Performance and Good Practice Guide replaced the old HB/CTB Performance Standards Guide on 1 April 2008.
The Department for Work and Pensions (DWP) published this guide to coincide with the introduction of changes that impact on local authorities’ (LAs') HB/CTB services. In England, this includes the delivery of the proposals in the 2006 Local Government White Paper Strong and Prosperous Communities and the transfer of HB/CTB reporting responsibilities from the Benefit Fraud Inspectorate (BFI) to the relevant audit bodies in England, Scotland and Wales.
The purpose of the guide is to:
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