IRRV Alert - week ending 9th March 2018
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DWP claimant service and experience survey 2015 to 2016
Research and analysis
DWP claimant service and experience survey 2015 to 2016
This research monitors claimants’ satisfaction with DWP services and ensures their views are considered in operational and policy planning.
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The objectives of this research are to:
- capture the views and experiences of DWP’s service from claimants, or their representatives, who used their services recently
- identify differences in the views and experiences of people claiming different benefits
- use claimants’ views of the service to measure the department’s performance against its customer charter
Authors: Richard Brind, Sarah Cheesbrough, Steven Coutinho, David Xu and Hannah Webster (Kantar Public UK).
Published 17 January 2017
Last updated 7 March 2018 + show all updates
Last updated 7 March 2018 + show all updates