IRRV Alert - week ending 11th January 2019

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Benefit overpayment recovery: staff guide

 

 

 

 

 

Guidance

Benefit overpayment recovery: staff guide

A DWP staff guide about how overpayments of benefits are recovered.

Documents

Benefit overpayment recovery guide

PDF, 581KB, 80 pages

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This guide is for DWP staff. It explains how overpayments of benefits administered by DWP are recovered, including advances of benefits and hardship payments.

Why we publish this guide

We publish this guide to help people understand how we make decisions.

Published 8 February 2017
Last updated 10 January 2019 + show all updates

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