IRRV Alert - week ending 8th March 2019
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Universal Credit full service omnibus survey (4 March 2019)
Research and analysis
Universal Credit full service omnibus survey
This report presents findings from 2 waves of tracking research with recent Universal Credit full service claimants.
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Details
This report presents findings from 2 waves of surveys with a representative sample of recent Universal Credit full service claimants. The surveys examined how well new claimants understand the Universal Credit claim process and their rights and responsibilities, with a view to meeting their information needs.
1,586 Universal Credit claimants were interviewed in wave 1 of the survey during October and November 2017. 1,445 different Universal Credit claimants were interviewed in wave 2 of the survey during May and June 2018.
Contribution to the evidence base
This research was commissioned to develop a range of performance indicators for Universal Credit full service and to track understanding and knowledge of the main elements of the Universal Credit claim.
Research value
The research has:
- enabled the department to develop performance indicators
- helped to inform the wider evidence base for the roll out of Universal Credit
Authors: Trinh Tu, Kelly Maguire and Natasha Jones (Ipsos MORI)
Last updated 4 March 2019 + show all updates