IRRV Alert - week ending 20th September 2019
News
Circulars
Reports
DWP complaints: Annual report by the Independent Case Examiner 2018 to 2019 (12 September 2019)
Corporate report
DWP complaints: Annual report by the Independent Case Examiner 2018 to 2019
The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2018 to 31 March 2019.
Documents
Details
This report explains the Independent Case Examiner’s (ICE’s) work on Department for Work and Pensions (DWP) complaints received between 1 April 2018 and 31 March 2019.
The report covers the following areas of work:
- working age benefits (Jobcentre Plus)
- disability benefits
- pensions
- Debt Management
- private sector companies that provide services on behalf of DWP
- Child Maintenance Service
- Child Support Agency
The report also includes information about the standards of service of the Independent Case Examiner’s office.
Published 12 September 2019