Guidance
Decision makers’ guide: memos: staff guide
Guidance that supplements the information in the decision makers' guide.
Published 16 October 2013
Last updated 21 November 2019 — see all updates
From:
Department for Work and Pensions
Documents

Ref: DMG memo 15/19PDF, 166KB, 3 pages
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Ref: DMG memo 14/19PDF, 128KB, 2 pages
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Ref: DMG memo 13/19PDF, 132KB, 2 pages
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Ref: DMG memo 12/19PDF, 87.1KB, 3 pages
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Ref: DMG memo 11/19PDF, 60.6KB, 3 pages
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Ref: DMG memo 10/19PDF, 183KB, 4 pages
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Ref: DMG memo 9/19PDF, 42.8KB, 2 pages
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Ref: DMG memo 8/19PDF, 59.8KB, 4 pages
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Ref: DMG memo 7/19PDF, 124KB, 10 pages
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Ref: DMG memo 6/19PDF, 64.9KB, 4 pages
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Ref: DMG memo 5/19PDF, 84.4KB, 7 pages
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Ref: DMG memo 3/19PDF, 58.1KB, 4 pages
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Ref: DMG memo 18/18PDF, 161KB, 4 pages
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Ref: DMG memo 17/18PDF, 133KB, 2 pages
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Ref: DMG memo 16/18PDF, 354KB, 3 pages
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Ref: DMG memo 14/18PDF, 141KB, 11 pages
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Ref: DMG memo 13/18PDF, 62KB, 2 pages
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Ref: DMG memo 11/18PDF, 259KB, 7 pages
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Ref: DMG memo 9/18PDF, 156KB, 2 pages
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Ref: DMG memo 8/18PDF, 128KB, 4 pages
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Ref: DMG memo 1/18PDF, 1.36MB, 18 pages
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Ref: DMG memo 23/17PDF, 156KB, 4 pages
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Ref: DMG memo 18/17PDF, 91KB, 13 pages
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Ref: DMG memo 16/17PDF, 15.9KB, 3 pages
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Ref: DMG memo 13/17PDF, 98KB, 6 pages
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Ref: DMG 2/17PDF, 60.3KB, 4 pages
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Ref: DMG 1/17PDF, 30.5KB, 5 pages
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PDF, 2.86MB, 35 pages
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Ref: DMG Memo 2/16PDF, 101KB, 5 pages
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Ref: DMG memo 11/13PDF, 31.8KB, 5 pages
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Ref: DMG memo JSA/IS 106PDF, 13.5KB, 3 pages
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Ref: DMG memo JSA/IS 64PDF, 77.2KB, 21 pages
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Ref: DMG memo SPC 53PDF, 41KB, 9 pages
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Details
This guidance is for DWP staff who make decisions about benefits and pensions. It helps them make decisions that are accurate and consistent.
The introduction of Universal Credit and Personal Independence Payment affects the guidance DWP staff use.
DWP decision makers now use Advice for decision making (instead of the DMG) for decisions that involve:
- Universal Credit
- Personal Independence Payment
- new style Jobseeker’s Allowance and ‘New Style’ Employment and Support Allowance, which are for people who are eligible for Universal Credit and are based on their National Insurance record
Why we publish this guide
We publish this guide to help people understand how we make decisions.
Information for claimants
Information for claimants about eligibility and how to claim:
Published 16 October 2013
Last updated 21 November 2019 + show all updates