IRRV Alert - week ending 7th February 2020
News
Circulars
Reports
HMRC monthly performance report: December 2019 (6 February 2020)
Corporate report
HMRC monthly performance report: December 2019
A monthly summary of how HM Revenue and Customs has performed against its customer service targets.
Published 6 February 2020
From:
Documents
HMRC monthly performance update: December 2019
HTML
HMRC monthly performance update: December 2019
MS Excel Spreadsheet, 25.4KB
This file may not be suitable for users of assistive technology. Request an accessible format.
Details
This monthly report shows how we are doing against our most important customer service performance objectives such as:
- use of our digital services
- answering our phones
- handling customer post
- responding to complaints
A detailed breakdown of our performance data is held in our quarterly performance updates. Our annual reports and accounts set out our past performance.
Published 6 February 2020