IRRV Alert - week ending 28th February 2020
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How to bring a complaint to the Independent Case Examiner (24February 2020)
Guidance
How to bring a complaint to the Independent Case Examiner
The Independent Case Examiner reviews complaints about certain government organisations that deal with benefits, work and financial support.
Published 1 February 2013
Last updated 24 February 2020 — see all updates
From:
Documents
How to bring a complaint to the Independent Case Examiner
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Our service: how to bring a complaint to the Independent Case Examiner
PDF, 232KB, 11 pages
Details
This guidance explains how the Independent Case Examiner (ICE) acts as an impartial referee for people who:
- feel they have been treated unfairly
- are unhappy with the way their complaint has been dealt with
This is a free service.
Please don’t contact us until you get a final response from the government agency or business that says you can bring your case to us.
Budgeting Loans
See our separate guidance on how to ask for a further, independent review of a Budgeting Loan
Published 1 February 2013
Last updated 24 February 2020 + show all updates