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Benefit overpayment recovery: staff guide (9 April 2020)
Guidance
Benefit overpayment recovery: staff guide
A DWP staff guide about how overpayments of benefits are recovered.
Published 8 February 2017
Last updated 9 April 2020 — see all updates
From:
Department for Work and Pensions
Documents
Benefit overpayment recovery guide
PDF, 2.26MB, 81 pages
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Details
This guide is for DWP staff. It explains how overpayments of benefits administered by DWP are recovered, including advances of benefits and hardship payments.
Changes to overpayment repayments because of coronavirus (COVID-19)
Repayments of overpaid benefits have been temporarily stopped because of coronavirus (COVID-19).
Claimants do not need to make any repayments until July 2020 at the earliest.
Any money currently taken from benefits to repay an overpayment will stop automatically and restart in July at the earliest.
Claimants should contact their bank to cancel repayments made by standing order for April, May and June.
Claimants should stop repayments by bank giro credit or through online banking for April, May and June.
Why we publish this guide
We publish this guide to help people understand how we make decisions.
Published 8 February 2017
Last updated 9 April 2020 + show all updates