IRRV Alert - week ending 18th December 2020 (Part 1)
News
Consultations
Reports
Customer tracking survey 2016/17 findings (15 December 2020)
Research and analysis
Customer tracking survey 2016/17 findings
Measuring Council Tax and non-domestic rating customer perceptions.
Published 15 December 2020
From:
Documents
Customer tracking survey 2016 to 2017 Council Tax (CT) annual report
PDF, 593KB, 13 pages
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Customer tracking survey 2016 to 2017 non domestic rates (NDR) annual report
PDF, 809KB, 25 pages
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Customer tracking survey 2016 to 2017 technical report
PDF, 1.05MB, 80 pages
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Details
The Customer Tracking Survey measured Council Tax and business rates customer perceptions of the VOA’s appeals process in 2016 / 2017, their views of their communication with the VOA and if applicable their Agent, and their views on what improvements could be made to VOA processes. This report is from 2017.
Published 15 December 2020