From: sanjit.toot@voa.gov.uk <sanjit.toot@voa.gov.uk> On Behalf Of Ratesretention@voa.gov.uk
Sent: 04 February 2021 15:58
Subject: VOA contact information for bills and websites
Dear authority,
Several billing authorities have contacted us to enquire about including VOA content in their bills for 2021-22. Please see below our suggested lines to include in the relevant sections. We have tried to make it clear when customers need to contact the agency, which we hope will help reduce unnecessary contact to billing authorities. However we recognise that bill formats vary so this is just a guide. Please can you make sure that wherever possible the contact details provided match those below. We apologise if this information is too late for some authorities.
Kind Regards
Local Authority Engagement Team
We are making changes to the channels we offer customers and as such would ask that where possible you do not include a postal address on your bills, website or in other materials.
Where there is a need to share a postal address, for example for accessibility reasons, we would ask that this is for our Durham address. We are centralising all our post to this office:
Valuation Office Agency, Durham Customer Service Centre, Wycliffe House, Green Lane, Durham, DH1 3UW
You can contact the VOA at gov.uk/contact-voa. If you are unable to use the online service you can also contact the VOA on 03000 501 501 [English authorities] /03000 505 505 [Welsh authorities].
Can I appeal against my property’s valuation band?
The Valuation Office Agency (VOA) values domestic properties for council tax. This valuation is used to set your council tax band. You might need to contact the VOA if you think your council tax band is wrong.
You can find out more about when you can challenge your band and what you need to do at gov.uk/challenge-council-tax-band. If you challenge your band, you must continue to pay council tax at your current band until your appeal is decided.
You can contact the VOA at gov.uk/contact-voa. If you are unable to use the online service you can also contact the VOA on 03000 501 501 [English authorities] /03000 505 505 [Welsh authorities].
Can I appeal against my property’s valuation?
The Valuation Office Agency (VOA) values all business properties for business rates. The valuation is based on information the VOA holds about your property. You can view and update this information at gov.uk/voa/valuation.
You can contact the VOA at gov.uk/contact-voa. If you are unable to use the online service you can also contact the VOA on 03000 501 501 [English authorities] /03000 505 505 [Welsh authorities].
This text is optional if space allows
The VOA is contacting businesses to request rental information to support the next revaluation of business rates in England and Wales – Revaluation 2023.
If you receive a request please complete and submit your up-to-date details. It is important to provide this information to ensure business rates are fair and accurate. You can find more information at gov.uk/voa/revaluation2023.
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