IRRV Alert - week ending 23rd April 2021
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DWP Debt Management performance data (19 April 2021)
Transparency data
DWP Debt Management performance data
How well Debt Management met their targets for recovery of overpaid social security benefit.
From:
Department for Work and Pensions
Published:
12 October 2017
Last updated:
19 April 2021, see all updates
Documents
DWP Debt Management performance data
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DWP Debt Management customer service standards
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Details
Debt Management is part of the Department for Work and Pensions (DWP). They recover social security benefits that have been overpaid, including social fund loans, benefit advances, tax credit and housing benefit.
The perfomance data shows:
- the amount recovered
- results of a customer satisfaction survey
- amount of customer calls answered
- amount of customer complaints responded to
- amount of customer compliments received
The Debt Management customer service standards explain how the team intend to treat customers and complaints.
Find out how overpaid benefits are recovered
Published 12 October 2017
Last updated 19 April 2021 + show all updates