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Please note: our decisions are published six weeks after they are issued to councils, care providers and the person who has made the complaint. The cases below reflect the caselaw and guidance available at the time of issue and the individual circumstances of each case.
Birmingham City Council (21 000 393)
Summary: Mrs Y complained on behalf of Mr X about the Council’s decision to refuse Mr X a business grant, causing him stress, time and trouble and financial loss. We found no fault in the Council’s decision making however we found fault in the way it communicated with Mr X. We recommended the Council provide an apology, payment for distress and acted to prevent recurrence.
London Borough of Bexley (21 008 376)
Summary: We will not investigate this complaint about the council tax empty homes premium. This is because there is insufficient evidence of fault by the Council.
Broxtowe Borough Council (20 010 993)
Summary: Mr X complained the Council failed to clearly explain what council tax he owed and sent confusing bills and a summons without a reminder. The Council was at fault for sending Mr X three different bills on one day. It has already apologised for this. The Council has clearly explained to Mr X how it calculated the council tax he owed and has withdrawn the summons. This was an appropriate remedy for any injustice caused to Mr X.
Lincoln City Council (21 007 235)
Summary: We will not investigate this complaint about the way the Council collected the final council tax due on a property the complainants were selling. This is because there is insufficient evidence of fault and injustice to warrant an investigation.
Salford City Council (21 007 438)
Summary: Ms X disputes her council tax liability. We will not investigate this complaint because this can be appealed to a Valuation Tribunal.
London Borough of Bromley (21 007 512)
Summary: We will not investigate this complaint about increased council tax payments as the matter has now been resolved.
Stockport Metropolitan Borough Council (21 007 685)
Summary: We will not investigate this complaint about a letter the Council sent to the complainant in error about her housing benefit. This is because the Council has provided a fair and proportionate response.
Barrow-in-Furness Borough Council (21 008 056)
Summary: We will not investigate this complaint about the Council’s handling of the business Restart Grant available due to COVID-19. This is because there is not enough evidence of fault by the Council.
Mansfield District Council (21 008 145)
Summary: We will not investigate this complaint about a council tax discount because it would be reasonable for Mr Y to appeal to the Valuation Tribunal against any council tax demand he disagrees with.
Birmingham City Council (21 010 207)
Summary: We will not investigate this complaint about the Council not giving Miss X a self-isolation support payment. This is because there is insufficient evidence of fault in the Council’s actions. Also, further investigation is unlikely to lead to a different outcome.
London Borough of Wandsworth (21 007 060)
Summary: We will not investigate this complaint about the Council pursuing the complainant for an alleged housing benefit overpayment. This is because we do not usually investigate complaints when a complainant could have appealed to a tribunal. We also do not usually look into complaints about events that took place more than 12 months ago when the complainant ought reasonably to have been aware they had a reason to complain.
London Borough of Barnet (21 007 359)
Summary: We will not investigate this complaint about council tax. This is because we cannot investigate a matter previously decided by a court and where we are unable to investigate the substantive matter, it is not a good use of public resources to investigate a complaint about complaint handling.
Birmingham City Council (21 006 382)
Summary: We will not investigate this complaint about council tax arrears from 2015. This is because it is a late complaint and because there is insufficient evidence of fault by the Council.
Luton Borough Council (21 006 490)
Summary: We will not investigate this complaint about the way the Council handled the complainant’s council tax. This is because there is insufficient evidence of fault and injustice.
London Borough of Hounslow (21 006 999)
Summary: We will not investigate this complaint about the way the Council recovered a housing benefit overpayment. This is because the problem has been resolved and there is nothing more we could achieve.
Bolton Metropolitan Borough Council (21 007 744)
Summary: We will not investigate Mr X’s complaint that the Council wrongly refused his application for a COVID-19 business grant. This is because there is no evidence of fault by the Council.
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