IRRV Alert - week ending 10th December
News
Consultations
Reports
Consultation on the introduction of tenant satisfaction measures (9 December 2021)
Open consultation
Consultation on the introduction of tenant satisfaction measures
- From:
- Regulator of Social Housing
- Published
- 9 December 2021
Applies to England
Summary
The TSMs will apply to all social housing landlords, including local authorities, housing associations and other registered social housing providers.
This consultation closes at
6:30pm on 3 March 2022
Consultation description
The Regulator of Social Housing is seeking views on its proposals for tenant satisfaction measures which are part of implementing changes to consumer regulation set out in the Government’s ‘The Charter for Social Housing Residents: Social Housing White Paper’
This page includes the:
- consultation document with draft TSMs
- summary of the consultation
- draft consumer TSM Standard
- draft Technical and Tenant Survey Requirements
- draft guidance about the submission of information to the regulator
- draft regulatory and equality impact assessments
- consultation questions
- a list of statutory consultees
The measures would provide data about social housing landlords’ performance and the quality of their services to help tenants hold their landlord to account and help RSH in its future consumer regulation role.
We look forward to hearing from landlords, tenants and anyone with an interest in social housing.
The online survey link to the consultation is: https://online1.snapsurveys.com/RSH_TSM_Consultation.
An easy read version of the summary of the consultation will be available shortly.
Documents
Consultation on the introduction of tenant satisfaction measures (accessible version)
HTML
Consultation on the introduction of tenant satisfaction measures
PDF, 837 KB, 78 pages
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Tenant satisfaction measures: what we are proposing and how to have your say - summary (accessible version)
HTML
Tenant satisfaction measures: what we are proposing and how to have your say - summary
PDF, 917 KB, 29 pages
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Annex 1 - Draft TSM Standard (accessible version)
HTML
Annex 1 - Draft TSM Standard
PDF, 108 KB, 3 pages
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Annex 2 - Draft TSM technical requirements (accessible version)
HTML
Annex 2 - Draft TSM technical requirements
PDF, 418 KB, 34 pages
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Annex 3 - Draft TSM survey requirements (accessible version)
HTML
Annex 3 - Draft TSM survey requirements
PDF, 339 KB, 27 pages
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Annex 4 - Draft guidance about the submission of TSM data to the regulator (accessible version)
HTML
Annex 4 - Draft guidance about the submission of TSM data to the regulator
PDF, 125 KB, 5 pages
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Annex 5 - Draft TSMs in the Social Housing White Paper (accessible version)
HTML
Annex 5 - Draft TSMs in the Social Housing White Paper
PDF, 138 KB, 3 pages
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Annex 6 - Draft regulatory impact assessment (accessible version)
HTML
Annex 6 - Draft regulatory impact assessment
PDF, 397 KB, 32 pages
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Annex 7 - Draft equality impact assessment (accessible version)
HTML
Annex 7 - Draft equality impact assessment
PDF, 261 KB, 26 pages
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Annex 8 - TSM consultation questions (accessible version)
HTML
Annex 8 - TSM consultation questions
PDF, 185 KB, 8 pages
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Annex 9 - Statutory consultees (accessible version)
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Annex 9 - Statutory consultees
PDF, 138 KB, 4 pages
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Ways to respond
or
Email to:
Write to:
Referrals and Regulatory Enquiries
Regulator of Social Housing
Level 2
7-8 Wellington Place
Leeds LS1 4AP
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Published 9 December 2021