IRRV Alert - week ending 10th December
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HMCTS remote hearing evaluation (10 December 2021)
Research and analysis
HMCTS remote hearing evaluation
An evaluation of the use of remote hearings during COVID-19.
- From:
- HM Courts & Tribunals Service
- Published
- 26 November 2020
- Last updated
- 10 December 2021 — See all updates
Documents
HMCTS remote hearing evaluation - research report
PDF, 1.28 MB, 96 pages
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HMCTS remote hearing evaluation - technical appendix
PDF, 1.48 MB, 163 pages
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HMCTS remote hearing evaluation - fair processing notice
HTML
Details
The COVID-19 outbreak has resulted in a radical and swift transition to the widespread use of audio and video technology, to allow hearings to take place without all participants being present in court or tribunal buildings. This evaluation assesses the characteristics, experiences and perceptions of court and tribunal users, during COVID-19. The findings of the evaluation will inform our use of audio and video technologies, helping us to improve user experience.
The study includes surveys and qualitative interviews with court and tribunal stakeholders, including the public, legal professionals, the judiciary, support professionals and court and tribunal staff.
Published 26 November 2020
Last updated 10 December 2021 + show all updates