IRRV Alert - week ending 2nd September 2022
Information Letters
News
Consultations
Reports
New benefits and taxation decisions
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A weekly update on benefits and taxation decisions |
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Please note: our decisions are published six weeks after they are issued to councils, care providers and the person who has made the complaint. The cases below reflect the caselaw and guidance available at the time of issue and the individual circumstances of each case. London Borough of Croydon (22 005 006)
Summary: Ms X complains that the Council pursued her for a council tax debt she did not owe. The Ombudsman will not investigate this complaint because the matter has been remedied. Lewes District Council (22 004 258)
Summary: We will not investigate this complaint that the Council failed to apply its discretion in how it considered Mr X’s application for business grants. This is because the complaint is made late and there are not good reasons to investigate now. London Borough of Croydon (22 004 269)
Summary: We will not investigate this complaint about council tax fees and a failed direct debit. This is because there is insufficient evidence of fault by the Council. Maidstone Borough Council (22 004 296)
Summary: We will not investigate Mr X’s complaint about his experience in trying to set up a direct debit to pay council tax. This relates to data protection issues and as such, is a matter for the Information Commissioner’s Office. We will not investigate Mr X’s complaint that the Council has threatened him with a summons for unpaid council tax. This is because there is insufficient evidence that Council fault has caused the injustice Mr X claims in relation to this. London Borough of Barking & Dagenham (22 004 931)
Summary: We will not investigate this complaint about the level of council tax because it affects all or most of the population of the area. Darlington Borough Council (22 003 735)
Summary: We will not investigate this complaint about eligibility for the hardship support fund. This is because there is insufficient evidence of fault by the Council. Oldham Metropolitan Borough Council (22 003 874)
Summary: We will not investigate this complaint that the complainant has paid too much council tax. This is because there is insufficient evidence of fault by the Council. North East Lincolnshire Council (22 004 216)
Summary: Ms X complains about the Council’s service of a summons for unpaid council tax. We will not investigate this complaint because the matter has been remedied. Liverpool City Council (22 004 443)
Summary: We will not investigate this complaint about the Council’s refusal of Miss X’s application for discretionary housing payment. There is insufficient evidence of fault which would warrant an investigation. Rotherham Metropolitan Borough Council (22 004 662)
Summary: We will not investigate this complaint about the Council’s decision that the complainant does not qualify for the council tax single person discount. This is because the complainant can appeal to the Valuation Tribunal. Luton Borough Council (21 017 081)
Summary: Miss X complained the Council was wrong to pursue an overpayment of a discretionary housing payment. This caused her distress time and trouble. We find fault as the Council did not properly consider whether it should recover the overpayment. The Council offered to write off the overpayment. The Council has agreed to further remedies we recommended. Adur District Council (22 003 846)
Summary: We will not investigate this complaint about how the Council calculated Mr X’s council tax support. That is because it is reasonable for Mr X to appeal to the Valuation Tribunal. There is insufficient evidence of fault to justify our investigating in respect to his other complaints. London Borough of Croydon (22 004 664)
Summary: We will not investigate this complaint about council tax charged for a property the complainant had no access to and could not sell after her mother died. Any council tax debt falls to the personal representatives, and it would be reasonable for them to appeal to the Valuation Tribunal against the bill.
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